Zanda Abrahams
Team leader and training manager
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About
Experienced customer service professional with a strong background in CRM software, call handling, and quality assurance. Demonstrates exceptional skills in training development, active listening, and client engagement. Known for a positive attitude and excellence in customer service, with proven abilities in sales support, technical troubleshooting, and multitasking efficiency.
Adept at managing time effectively and resolving issues with patience and empathy. Career goal includes advancing within the telecommunications industry while continuing to enhance customer relationship management and support capabilities.
Experience
Team leader - IInetPer
(2024-01)
Customer Service and 2 Years Admin Experience - Teleperformance
(2019-09 - 2023-07)
Workforce Management (WFM Exl): Intraday Management, Real-Time Monitoring, Agent Adherence, and Shrinkage
(2017-02 - 2019-03)
Team leader and training manager - Capital Growth
(2016-05 - 2017-02)
Education
Computer Clerk - Stonefountain College (2013-01)
Computer Clerk - Microsoft Office 2013 - Boston City Campus and Business College
