Lameez Limbada

I am a young and driven individual with a passion for Growth and Performance. Hard work and dedication is what I strive for and one thing I always live by is... "Consistency is Key". I am a fast learner and can adapt really quickly to my new surroundings.

I enjoy the experience of learning and acquiring new skills to aid me in my growth not only as a person but in my career both professionally as well as financially. I have been in the Call Centre industry for about 10 years and would like to continue my learning journey. I have piloted 2 start up campaigns that grew to 350+ seaters in my current company.

I have created Grad Bay structural rosters which have assisted with the nesting period for individuals coming out of training. I am a certified First Aider as well as a Certified Mental Health First Aider. I am currently studying part time pursuing an N5 Level qualification in Management.

As someone with a strategic mindset, focus and ability to make clients feel valued, personal drive and enthusiasm, I am certain that I would be a valuable addition to your team.

Senior Training and Quality Manager at TELUS DIGITAL SA (2025-09 – Present)

Campaign: UBER – EMEA And US&C

• Lead a team of Operational training leads and Manager from a training and quality perspective
• Ensuring new hire classes, upskill as well as cross skill classes are completed and supported
• Supporting operational partners with client relationships and ensuring all training requirements are met
• Supporting Operations and clients with quality performance and insights

Senior Operations Manager / Account General Manager at TELUS DIGITAL SA (2024-03 – 2025-08)

Campaign: TELUS – Piloted the campaign (Canadian)

• Lead a team of Operations Managers, Deliver contractual and commercial performance through cost and profitability management
• Create high-performing and high engaged behaviors modelling leadership behaviors, effective coaching, performance management and recognition
• Ensure adherence to compliance, manage relationships between internal and external stakeholders
• Begin each day by evaluating prior day/ week/ month performance reports
• Facilitating Ops Managers and TL development, identifying and nurturing strengths and weaknesses to create a sustainable operation
• Maintaining and ensuring consistency on required KPI's
• 1-2-1 Meetings with outliers and performers
• Performance and Absence Management at Ops and TL level
• Prioritizing client needs and requirements
• Meeting deadlines on expected performance and requirements from the Director of Operations as well as the VP level

Assistant Contact Centre Manager (Operations Manager) (Customer Service and Complaints) at TELEPERFORMANCE SA (2022-01 – 2024-03)

Campaign: 1st Central Insurance – Piloted the campaign (UK BPO)

• Begin each day by evaluating prior day/ week/ month performance reports
• Facilitating TL development, identifying and nurturing strengths and weaknesses to create a sustainable team
• Maintaining and ensuring consistency on required KPI's
• 1-2-1 Meetings with outliers and performers
• Performance and Absence Management at TL level
• Prioritizing client needs and requirements
• Meeting deadlines on expected performance and requirements from CCM, Director of Operations as well VP level

Senior Team Leader (Sales/Retentions/Customer Service) at TELEPERFORMANCE SA (2021-01 – 2022-01)

Campaign: 1st Central Insurance – Piloted the campaign (UK BPO)

• Begin each day by evaluating prior day/ week/ month performance reports
• Facilitating agent development, identifying and nurturing strengths and weaknesses to create a sustainable team
• Maintaining and ensuring consistency on required KPI's
• 1-2-1 Meetings with outliers and performers
• Performance and Absence Management

Team Leader (Sales/Retentions/Customer Service/Emails) at TELEPERFORMANCE SA (2018-04 – 2021-01)

Campaign: More Than Insurance (RSA) (UK BPO)

• Begin each day by evaluating prior day/ week/ month performance reports
• Facilitating agent development, identifying and nurturing strengths and weaknesses to create a sustainable team
• Maintaining and ensuring consistency on required KPI's
• 1-2-1 Meetings with outliers and performers
• Performance and Absence Management

Subject Matter Expert / Grad Bay Manager at TELEPERFORMANCE SA (2017-11 – 2018-03)

Campaign: More Than Insurance (RSA) (UK BPO)

• Begin each day by evaluating prior day/ week/ month performance reports
• Facilitating agent development, identifying and nurturing strengths and weaknesses to create a sustainable team
• Maintaining and ensuring consistency on required KPI's
• 1-2-1 Meetings with outliers and performers
• Performance and Absence Management

Customer Service/ Sales / Retentions Advisor at TELEPERFORMANCE SA (2017-10 – 2017-11)

Campaign: More Than Insurance (RSA) – Piloted the campaign (UK BPO)

Customer Service Advisor at TELEPERFORMANCE SA (2016-11 – 2017-06)

Campaign: Vodafone SA (UK BPO)

• Providing an exceptional customer experience to callers regarding their current accounts

Customer Service Advisor at WEBHELP SA (2017-07 – 2017-09)

Campaign: Vodafone SA (UK BPO)

Customer Service/ Sales Technical Advisor at ISELECT CAPETOWN (MERCHANTS) (2016-08 – 2016-11)

Campaign: Australian Based Broadband Company

Customer Service/ Sales and Marketing Agent at GLAM 5 (2014-08 – 2016-07)

Campaign: South African Based Beauty Company

Customer Service/ Sales and Marketing Agent at SELL DIRECT MARKETING (2014-02 – 2014-08)

Campaign: South African Based Marketing Company

Premium Brand Sales Consultant at COUNTRY ROAD & TRENERY (2013-02 – 2014-01)

Campaign: Retail store based in V&A Waterfront

Matric Certificate – Ahmed Timol Secondary High School (2011)

N5 Level in Management