Zandile Miya

A highly organised administrative, training and learning and development with over 15 years of experience in academic administration, programme coordination, and stakeholder management within higher education and accredited training environments. Proven ability to manage end-to-end programme delivery, student administration, compliance, and learner records while delivering exceptional customer service. Skilled in coordinating multiple programmes,maintaining quality assurance standards, and collaborating with internal and external stakeholders to ensure successful programme outcomes.

Learning Coordinator - iLearn South Africa

(2022-09 - 2026-07)

• Coordinate end-to-end programme administration, including learner registration, scheduling, stakeholder communication, and programme logistics.
• Serve as the first point of contact for learners, clients, facilitators, and service providers, resolving enquiries and ensuring excellent customer service.
• Prepare programme logistics, including venue bookings, travel arrangements, training materials, and course documentation.
• Maintain learner records, application documentation, and programme files on learning management systems, ensuring audit readiness and data accuracy.
• Monitor learner progress, assessments, certification, and compliance with SETA, SAQA, and quality assurance requirements.
• Record meeting minutes, prepare programme reports, capture evaluation feedback, and support continuous programme improvement.
• Collaborate with internal teams and external stakeholders to ensure successful programme delivery and timely completion of programme milestones.

Project Coordinator - Quadpara Association Of South Africa

(2020-08 - 2022-09)

• Coordinated accredited training programmes from planning through completion, ensuring delivery against project plans and funder requirements.
• Managed learner registrations, programme documentation, stakeholder communication, and administrative processes throughout the programme lifecycle.
• Prepared project reports, monitored budgets, tracked programme milestones, and maintained accurate project records.
• Coordinated learner assessments, certification, and compliance documentation in line with SETA quality assurance requirements.
• Built strong relationships with learners, facilitators, sponsors, and training providers to support successful programme delivery.
• Organised meetings, workshops, and stakeholder engagements while following up on actions and programme deliverables.

Learning Centre Coordinator - Open Learning Group

(2016-11 - 2020-05)

• Managed daily programme administration, ensuring effective coordination of academic schedules, assessments, workshops, and learner support activities.
• Maintained accurate learner records, programme documentation, and accreditation files to support audits and quality assurance.
• Served as the primary contact for learners, lecturers, and stakeholders, resolving enquiries and providing administrative support.
• Coordinated assessment logistics, invigilation, certification, and examination processes in accordance with institutional policies.
• Prepared reports, meeting minutes, learner trackers, and programme documentation for management and academic stakeholders.
• Supported continuous improvement by monitoring programme processes and ensuring consistent administrative standards.

Academic Administrator - Pearson Institute of Education

(2015-07 - 2016-11)

• Administered student assessments, examinations, timetables, and learner records while ensuring compliance with academic policies.
• Processed student registrations, qualification verifications, graduation documentation, and academic results.
• Maintained accurate student databases and programme documentation, ensuring data integrity and quality assurance.
• Coordinated academic correspondence, meetings, reports, and administrative support for academic staff and management.
• Assisted with examination administration, student queries, and programme coordination to enhance the student experience.

FET Academic Administrator - Damelin College

(2014-05 - 2015-07)

• Coordinated learner registration, programme administration, examination processes, and certification for accredited qualifications.
• Maintained learner files, class registers, and compliance documentation in accordance with DHET, SETA, and Umalusi requirements.
• Supported lecturers with academic administration, programme documentation, and assessment processes.
• Processed learner results, certification records, and programme documentation while maintaining high levels of accuracy.
• Delivered professional administrative support and customer service to learners, lecturers, and external stakeholders.

Sales and Marketing Administrator - Damelin College

(2012-03 - 2014-04)

• Supported student application, registration, and enrolment administration while maintaining accurate student records.
• Coordinated meetings, events, venue bookings, and programme logistics for management and prospective students.
• Assisted with stakeholder communication, customer enquiries, and marketing activities to enhance the student recruitment process.

Online Short Course - Social Media Marketing - University Of Cape Town (Get Smarter) (2021 - 2021)

Higher Certificate - Logistics Management - Open Learning Group (2019 - 2019)

She Representative Functions Course - Nosa (2018 - 2018)

Short Programme - Fundamentals of Project Management - Damelin College (2014 - 2014)

Short Programme - Office Administration - Damelin College (2011 - 2011)

Bachelor Of Arts Degree - Psychology and English - University of KwaZulu Natal (2004 - 2007)

Grade 12 - Greytown High School (2003 - 2003)