Zandile Qunta
Receptionist
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since October 21, 2023
Communication SkillsMarketing SkillsEnd user computingMicrosoft excelMicrosoft wordTele marketing skillstestamentary agentCustomer Service Agent
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Communication SkillsMarketing SkillsEnd user computingMicrosoft excelMicrosoft word
About
Cash handling, processing withdrawals and deposit Customer service Photographer
Experience
Receptionist at Image Corporations (2009-01 – 2010-12)
- Cash handling, processing withdrawals and deposit
- Customer service
- Photographer
- Marketing of products and services
Sales consultant team leader at Bruma finance (2011-01 – 2012-12)
- Handling incoming and outgoing corespondents.
- Selling loans
- Approving loans
- Data capturing
- Checking customer credit history
- Standing in supervisor
Call centre at Multichoice (2013-01 – 2015-12)
- Resolving technical queries and billing queries
- Marketing products and services
- Customer services
- Activation of new accounts
- Processing of payments
- Allocation of unallocated payments
- Clearing errors
- Resolving customer queries
- Helping with troubleshooting decoders
Business systems at Multichoice (2016-01 – 2017-12)
- Opening Multichoice Africa accounts
- Testing how the system is working
- Giving feedback
- Escalating issues in order to resolve them
- Getting in touch with IT to resolve issues
Service Centre stand in 2ic at Multichoice (2018-01 – 2019-12)
- Resolving billing queries
- Updating customer details on the system
- Marketing products and services
- Activation of new accounts
- 2ic stand in
- Handling difficult queries
Call centre (Agency cluster) at Multichoice (2020-01 – 2021-12)
- Dealing with call centre escalations
- System escalations
- Resolving agency escalations
- Assisting representatives clear issues that are system related
- Assisting representatives with errors
Connected service consultant at Multichoice (2022-01 – 2024-12)
- Helping installers with claims for processing of payment
- Managing installation jobs
- Installation query escalations
- Working with DSTV I system
- Changing account status
- Resolving technical issues
- Requesting job submissions from installers
- Loading products and services
Financial advisor at Surex
- insuring assesories home and content assets
- Dealing with advisory with longterm(life covers)
- Educational plan
- Salary protections
Education
Computer literature, Tele sales, Marketing – Multi Career Business Collage (2008-01 – 2008-12)
Skills
Receptionist
