Zanele Joyce

Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.

FLTE Agent at Digital Solutions Group (2025-06 – Present)

• I provide timely and effective technical support via inbound calls.
• Troubleshoot and resolve technical queries effectively.
• Offer personalized solutions to meet the customer's needs.
• Collaborate with internal teams to improve processes i.e escalating to second line team for customer's account not activated.

Customer Service Representative at Webhelp (2023-08 – 2024-11)

• Responded to customer's queries relating to their food queries via Inbound calls.
• Resolved concerns efficiently and effectively.
• Provided personalized solutions to meet customer's needs and also gave the time-scale for each matter.
• Tracked the orders, resolved complex queries about the delivery made tp the customers and compensated accordingly.

BA in Media Communications and Culture – Nelson Mandela University (2019-02 – 2022-11)

– Bhukulani Senior Secondary (2013-01 – 2018-11)