Zanele Joyce
Customer Service Representative
Talent
Cape Town, Western CapeMember since June 16, 2026
Active listeningExceptional Communication SkillsProblem - solvingInterpersonal skillsFast TypingCritical thinkingAdaptabilityCreativity
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Active listeningExceptional Communication SkillsProblem - solvingInterpersonal skillsFast Typing
About
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Experience
FLTE Agent at Digital Solutions Group (2025-06 – Present)
- I provide timely and effective technical support via inbound calls.
- Troubleshoot and resolve technical queries effectively.
- Offer personalized solutions to meet the customer's needs.
- Collaborate with internal teams to improve processes i.e escalating to second line team for customer's account not activated.
Customer Service Representative at Webhelp (2023-08 – 2024-11)
- Responded to customer's queries relating to their food queries via Inbound calls.
- Resolved concerns efficiently and effectively.
- Provided personalized solutions to meet customer's needs and also gave the time-scale for each matter.
- Tracked the orders, resolved complex queries about the delivery made tp the customers and compensated accordingly.
Education
BA in Media Communications and Culture – Nelson Mandela University (2019-02 – 2022-11)
– Bhukulani Senior Secondary (2013-01 – 2018-11)
Skills
Customer Service Representative
