Zantus Van der Heever
Key Accounts Manager | Security Operations
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About
Security operations professional with nearly a decade in the private security industry, including five years managing operations across KwaZulu-Natal and now key accounts management for a multi-site client portfolio spanning banking, National Key Points, residential estates, schools, retail, shopping centres, industrial, warehousing and office parks. Experienced in developing and retaining client relationships, maintaining service delivery, identifying and mitigating client security risks, and keeping operations compliant with PSIRA and labour legislation. Hands-on people management in manpower planning, mentoring and labour relations, backed by recent studies in HR management, employment equity, workplace conflict management, SHE, CRM and cybersecurity.
Experience
Key Accounts Manager at Excellerate Services (2024 – Present)
- Develop new and maintain existing client relationships across a multi-site KZN portfolio
- Ensure service delivery, site standards and contractual requirements are met
- Manage account finances and P&L performance
- Identify client security risks, investigate incidents and implement mitigation measures
- Standardise site job descriptions and manpower requirements across sites
- Manage staff matters in line with labour law and company policy
Operations Manager – KZN at RSM Security (2022 – 2024)
- Managed KZN branch operations: site deployment, staff supervision, compliance and client service
- Reference: JD van Eeden · +27 82 810 0400
Operations Manager – KZN at Special Ops 99 Sector Security (2021 – 2022)
- Managed KZN operations: guarding and reaction deployment, staff supervision and client service
- Reference: Sean Mantel · +27 72 696 1413
Operations Manager at Impi Security (2019 – 2021)
- Ran day-to-day operations, scheduling and staff supervision
Client Liaison Officer at Impi Security (2018 – 2019)
- Reference: Niel van Zyl · +27 83 656 6490
Event Security at Bhejane Special Events (2018 – Present)
- Reference: Theo van der Merwe · +27 82 626 9720
- theovdm@absamail.co.za
July 2021 Unrest – Site Protection at Privately contracted by Chester Butcheries (2021 – 2021)
- Reference: Nico Crouse, Head of Security · +27 66 489 3433
- nico@chestersa.com
- Reference: Vassos Criticos, CEO · vassos@chestersa.com
Close Protection & Escorting at High Caliber Security
- Reference: Leon Breytenbach · +27 67 412 6233
- leon@highcalibersecurity.co.za
Education
National Senior Certificate (Matric) – Hoërskool Hoogenhout (2017)
