Zenande Kweza

Motivated and adaptable administrative and childcare professional with experience providing administrative support in both in-person and remote working environments. Skilled in reception, office administration, customer service, records management, digital communication and scheduling.

Receptionist / Administrative Support (In-Person & Remote) - Vital Health

(2024-03 - 2025-06)

• Provided administrative and reception support both on-site and through remote communication channels.
• Managed front-desk reception, telephone enquiries, email correspondence and customer queries.
• Maintained records, databases and confidential documents with accuracy and professionalism.
• Managed appointments, calendars, scheduling and follow-ups in both office and remote settings.
• Prepared documents, performed data capturing, filing and general office administration.
• Worked independently on assigned administrative tasks while communicating effectively with colleagues and clients remotely.
• Provided reliable customer service and professional correspondence across in-person, telephone and digital channels.

Daycare Practitioner / Assistant - Lathitha Daycare (CATCH Projects)

• Supported and implemented age-appropriate learning and developmental activities.
• Supervised children in a safe, nurturing and organised environment.
• Supported child development, classroom routines and daily activities.
• Communicated effectively with parents, caregivers and colleagues.
• Assisted with attendance records and daily administration.

National Senior Certificate (Grade 12) - St. Christopher’s High School

Short Course Certificate - Office Administration and Operations - Skills Academy / Bellview Institute of Distance Learning