Zimbini Mgandela

Experienced Store Specialist and Customer Service Professional with over 10 years of experience in retail operations, cash handling, administration, and team supervision. Skilled in resolving customer queries, coordinating staff, handling store reports, and maintaining high service standards. Strong communication, organization, and problem-solving skills. Well organised and able to handle pressure.

Store Specialist, Customer Service Desk Consultant & Pay Point Coordinator - Woolworths - East London

(2017-10)

• Maintain a well run and Professional Customer Service department.
• Resolve customer queries and complaints efficiently.
• Answer and direct calls to appropriate departments.
• Process account payments and purchases.
• Maintain accurate filing systems and store documentation.
• Print and manage store reports according to policies.
• Implement price changes and promotions.
• Order stock from head office and assist with stock control.
• Support stock taking and dispatch stock to other branches.
• Perform general administrative duties and operate the switchboard.
• Liaison with head office

Front Line Supervisor & Cash Office Assistant - Pick n Pay - East London

(2012-04 - 2016-12)

• Greeted and assisted customers while resolving enquiries and complaints.
• Monitored sales activities to ensure excellent service delivery.
• Ordered stock, stationery, and equipment from head office.
• Organised staff tea and lunch breaks.
• Issued floats and balanced daily store takings.
• Handled store banking and managed cash securely.
• Reported and resolved transaction discrepancies.
• Able to self-manage workload and also work effectively in a team environment.

Grade 12 (Matric) - Maria Louw High School (2004)

General Management Learnership - General Management - Services SETA (2016)

National Certificate Management - Management - Services SETA (2017)

Public Management N6 - Public Management - Buffalo City TVET College

Human Resources Management N6 - Human Resources Management - Buffalo City TVET College