Zanele Mthembu

Experienced and results driven Professional. Dedicated to resolving customer issues and cultivating a positive image for the company. I thrive in a team environments and working alone with the ability of meaningful meaning customer relationships.

Call Center Agent - Brown legality/Absa insurance company

(2026-02 - 2026-05)

• Answered customer calls.
• Assisted with insurance queries.
• Updated customer information.
• Resolved customer issues.
• Provided excellent customer service.

Internal Sales Consultant - Bidvest Commercial Products T/A G Fox Company

(2024-05 - 2025-10)

• Answer incoming customer calls on Ocular.
• Answer incoming emails on Ocular.
• Process customer quotations.
• Process customer purchase orders.
• Attend to customer queries.
• Communicate with accounts department with regards to customer account queries.
• Communicate with dispatch with regard to customer special request for delivery.
• Communicate with embroidery with regards to customer branded orders.
• Communicate with buying department with regards to customer special buy-out orders.
• Ensure that all quotes and purchase orders are processed within the specified times.
• Ensure that all relevant paper-work is submitted.

Customer Service Consultant - King of Tiles

(2023-04 - 2024-04)

• Acknowledgement and processing of sales orders daily
• Checking customer back log reports weekly
• Capturing of customer forecast onto the system
• Handling daily queries
• Liaising with customers in terms of deliveries
• Assist reps in terms of delivery
• Creating pro-forma invoices for customer
• Manage sample requests
• Check stock movement between warehouses

Telesales Clerk - Tongaat Hullets Sugar

(2002-04 - 2020-11)

• Facilitate Sales Function
• Building relationships with customers
• Taking customer orders and checking pricing
• Process orders in accordance with deliveries and requirements
• Customer feedback on delays, stock levels and changes
• Updating customer records
• Opening new COD Accounts for customers
• Generate COA'S for customers
• Update stock model at the warehouse and replenishment
• Check customer delays nationwide
• Liaise with accounts control in Durban on the release of orders
• Dispatch and receiving of stock
• Planning stock transfers
• Monthly stock take
• Daily and monthly reports

Telesales - Johnnic Publishers (Times Media)

(2000-10 - 2001-12)

• New product launches
• Achieve sale target
• Coordinate inbound and outbound customer queries

Receptionist - Boxing South Africa, Hatfield

(2000-04 - 2000-09)

• Admin duties
• Filling
• Assist with Ad hoc
• Assist with Ad hoc duties

Grade 12 - Ivuna High School (1990 - 1994)

National Diploma in Public Management - Public Management - Mangosuthu University of Technology (1998-02 - 2000-11)

Programme in Logistics and Supply Chain Management - Logistics and Supply Chain Management - University of Johannesburg (2018-02 - 2020-11)

Diploma in Logistics and Supply Chain Management - Logistics and Supply Chain Management - Damelin Correspondence (2014-01 - 2014-12)

Short Course - Procurement and Supply Chain - Damelin (2012-01 - 2012-12)

Certificate in Sales and Marketing - Sales and Marketing - Damelin (2011-01 - 2011-12)