Zimkita Xate

As a Customer Service Enthusiast I have a pleasant demeanor, excellent phone voice, great communication skills & enjoy interacting with customers. Confidentiality, complience and solving customer complaints is one of my core strengths as customer experience & journey is more important in my field.

Management Assistant & Receptionist - Castle Control Board

(2015-01 - 2018-12)

• Frontline Greeting Old & New Clients
• Manage bookings & Cancellations
• Attending calls
• Computer (word, excel, outlook & power point)
• Set up boardroom meetings
• Compiled minutes for board members
• Book flights & Hotels for clients

Gift Shop Supervisor - Castle Control Board

(2019-01 - 2022-12)

• Financial Books
• Stock Take
• Inventory
• Escalations
• Disputes & excellent Communication skills
• Email & Presentations

Customer Service Specialist - WNS Global Services (UK)

(2019-01 - 2022-12)

Insurance for Auto General, Qantas & Coles Australia

• Complience
• Terms & Conditions
• Retaining old customers
• Renewals
• Resolve technical & billing Enquiries
• Service Recovery
• Record summary of Customer interactions to increase exceptional Customer Satisfaction

Customer Service Specialist - Telesure Investment Holdings

(2025-01 - 2026-12)

• Tenant onboarding
• Property smart meter network connection
• Communication with tenants
• Trouble shooting for tenants
• Resolve Escalations
• Manage Complaints & Maintenance Bookings
• Technical literacy

Highschool Qualification - Grade 12 - Cowan Highschool (2009-01 - 2013-12)

Tertiary Qualification - Business Management N4 & N5 - Northlink College (2014-01 - 2015-12)