Ziyanda Chiliza
Desktop Support Technician
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About
Telecommunications and IT technician with hands-on experience in network installation, support, and troubleshooting. Comfortable working with fibre, wireless networks, and LAN/WAN environments. Known for resolving technical issues efficiently and supporting both users and learners in practical environments.
Experience
Telecommunications Technician at MicroVision (2024-12 – 2025-12)
Installed and maintained fibre and wireless network infrastructure, configured routers and switches, and resolved network faults to restore connectivity. Supported broadband rollout projects.
- Installed and maintained fibre and wireless network infrastructure
- Configured routers and switches
- Resolved network faults to restore connectivity
- Supported broadband rollout projects
Telecommunications Network Operations Facilitator at Telecommunications Network Operations (2025-12 – Present)
Facilitate training on network operations, guide practical installations, assess learners, and maintain lab equipment.
- Facilitate training on network operations
- Guide practical installations
- Assess learners
- Maintain lab equipment
Junior IT Support Technician at eThekwini Municipality (2023-10 – 2024-05)
Provided IT support to over 200 users, resolved hardware/software issues, and assisted with maintenance and upgrades.
- Provided IT support to over 200 users
- Resolved hardware and software issues
- Assisted with maintenance and upgrades
Education
Diploma/Certificate in Telecommunications Operations & Networks – Compus Training Institution (2024)
Certificate in Technical Support (SAQA Level 4) – Compus Training Institution (2023)
Certificate in ICT Program – Huawei ICT Academy (2024)
