Lineker Samuel

I am a college graduate who has obtained his Diploma in Information Technology through Damelin College. I have 1 year of experience working for Retailability as a Desktop Support Engineer/Technician. I am always looking for an opportunity to broaden my knowledge through the IT field as well as assisting and offering support to those in need.

At Retailability I assisted stores with their point of sales terminals, when they used to log tickets to us via Freshdesk or ServiceDesk we would remote into the till and troubleshoot and assist to our best ability. I assisted head office users, area managers, store managers and distribution center users as well when they would have laptop and desktop issues. I also delt with projects and rollouts when there was new software to implement or new hardware that needed to be configured and shipped to stores and users.

• Mobile and Laptop software updates 
• Laptops stuck on Boot Loop 
• Google Bypass on Locked Android Devices 
• Upgrading of Windows on Laptops 
• PC set-ups 
• Internet issues 
•  Basic support and advice
• AIO recovery flashing 
• Handheld scanner testing 
• AIO network configurations 
• New user set ups
•  AIO port testing 
• Organizing skills 
• Printer testing 
• How to troubleshoot desktop problems 
• Installation of RAM on User laptops to decrease lag 
• Pop up store set ups
• Head office user assistance
• Store assistance 

Year 1 Subjects: Accounting (Intoduction), Networking 1A & 1B, Information Systems 1A & 1B, Programming 1A & 1B (Visual Basic), End User Computing (Microsoft Office), Systems software

Year 2 subjects: Advanced PC Skills 2A & 2B, Documentation Analysis & Design 1A & 1B, Information Systems 2A & 2B, Programming 2A& 2B (Java), Web Development 2A & 2B

Year 3 subjects: IT Project Management, Linux (Linux + Preparation), Information Systems 3A & 3B, Programming 3A & 3B (C#), Software Engineering 1A & 1B, Work Integrated Learning