Zuleigah Parker

Customer-focused Travel Consultant and Client Services & Operations Professional with more than 15 years of experience supporting corporate clients, government departments, and high-volume service environments. Proven ability to manage complex travel arrangements, customer support, operational coordination, and stakeholder relationships while delivering efficient, professional service in fast-paced environments.

Intermediate Travel Consultant at Gold Travel (2013-01 – Present)

Provide end-to-end travel management services to corporate and government clients, ensuring seamless travel experiences while delivering exceptional customer service and operational support.

• Coordinate domestic and international travel arrangements including flights, accommodation, transport, visas, and travel documentation.
• Manage complex itineraries for executives and business travellers.
• Provide support for schedule changes, cancellations, emergencies, and travel disruptions.
• Build and maintain strong relationships with clients, suppliers, and service providers.
• Ensure travel arrangements comply with client policies and budget requirements.
• Resolve travel-related issues quickly and professionally.
• Maintain accurate travel records and client information.
• Deliver responsive customer service in a fast-paced environment with competing priorities.
• Successfully managed travel arrangements for more than 50 business travellers monthly.
• Built long-term relationships with corporate and government clients.
• Consistently delivered solutions for urgent and complex travel requirements.
• Maintained high levels of customer satisfaction through proactive service delivery.

Virtual Technical Support Associate at Amazon (2020-01 – 2020-12)

Provided remote customer and technical support to customers across multiple platforms while maintaining service excellence in a fully virtual environment.

• Assisted customers with account access and technical issues.
• Resolved product, account, and service-related enquiries.
• Investigated customer concerns and identified appropriate solutions.
• Escalated complex cases when required.
• Maintained accurate customer records and documentation.
• Worked within strict service level agreements and performance targets.
• Delivered a positive customer experience during every interaction.
• Successfully managed high volumes of customer enquiries while maintaining quality standards and customer satisfaction.

Customer Liaison at Southridge Video (2020-06 – 2020-12)

Include previous employers with additional information about the company, key duties, and responsibilities you performed.

• Managed 5 company social media channels and automated funnels leading to +25% yearly increase in customers and overall product sales.
• Communicated with marketing teams on a regular basis via weekly emails, monthly phone conversations, and quarterly meetings.
• Achieved an average 30 percent improvement on all social media channels.

Team Leader / Mentor at Tourvest Retail Travel (Media 24) (2005-01 – 2011-12)

Led and mentored travel consultants while ensuring excellent customer service delivery and operational efficiency across travel projects and events.

• Supervised and supported a team of travel consultants.
• Assisted with onboarding and staff development.
• Managed escalated customer issues and complex bookings.
• Coordinated travel requirements for major government events and conferences.
• Monitored service quality and team performance.
• Assisted management with operational planning and workflow allocation.
• Successfully managed travel arrangements for more than 50 business travelers monthly.
• Built long-term relationships with corporate and government clients.
• Coordinated travel and event logistics for conferences with up to 700 attendees.
• Consistently delivered solutions for urgent and complex travel requirements.
• Maintained high levels of customer satisfaction through proactive service delivery.

National Diploma in Travel & Tourism

National Tour Guiding Diploma

Certificate in Galileo Reservation System

Course in AI for Everyone – Coursera