Bayan Eid

Accomplished professional with extensive expertise in clinical informatics and Epic applications, specialising in workflow, programme evaluation, e-learning development, instructional design, and user training. Strong communication skills coupled with problem-solving abilities ensure effective project management and customer service excellence. Committed to continuous improvement through quality and training audits while fostering a positive attitude and adaptability in dynamic environments.

Principal Trainer at Dubai Health (2024-08 – Present)

• Develop and maintain a deep understanding of Epic applications and workflows.
• Conduct train-the-trainer sessions and assist in Epic implementations.
• Monitor and evaluate training programs to ensure effectiveness.
• Communicate with stakeholders to ensure success of Epic programs.

Senior Officer – Clinical Health Informatics & Trainer at DHA (2017-01 – Present)

• Transform health care by designing and implementing clinical information systems.
• Evaluate and refine clinical workflows, participate in implementation and system improvement.
• Train end users and ensure documentation compliance with DHA procedures.

Senior Officer – Clinical Health Informatics at DHA (2015-11 – 2017-01)

• Lead preference card building, testing, and surgical order management.
• Supported the DHA Salama EMR project aligning 4 hospitals and 17 PHCs.

Registered Nurse (OT) Team Leader at Latifa Hospital (2012-06 – 2015-10)

• Assisted surgeons, managed OR materials, infection control, and recovery processes.

Guest Relations Manager at Lemeridien Hotel (2010-01 – 2012-01)

Registered Nurse & Clinical Auditor (OT) at Al Amal Hospital (2008-01 – 2011-01)

Claims Auditor at Arab German Insurance Company (2009-06 – 2010-01)

• Reviewed claims using auditing standards ensuring policy validity and accuracy.

Certificate of Higher Education in Epic System Principle Training – Epic University, USA (2024)

Certification in Optime & Anesthesia Credentialing – Epic (2018)

Master Degree in Business Administration – Middle East University (2014)

Bachelor Degree in Nursing – Philadelphia University (2008)