Danielle Rosillo

A dynamic and results-driven Operations and Customer Experience Leader with a strong background in sports management, business development, and digital solutions. Skilled in optimizing operational efficiency, financial management, and client engagement across multiple locations. Proven expertise in developing automated systems, enhancing customer experiences, and driving revenue growth through strategic initiatives.

Core Expertise:

✅ Operations & Process Optimization – Designed and implemented automated scheduling, salary, and financial tracking systems using Excel, Google Sheets, and digital platforms to streamline multi-location operations.

✅ Financial Management – Managed an $80K portfolio, including salary distribution, revenue tracking, and financial reporting to support business sustainability.

✅ Customer Experience & Retention – Led client communications via WhatsApp, calls, and emails, ensuring high retention through personalized support, conflict resolution, and tailored engagement strategies.

✅ Marketing & Brand Growth – Created social media content, promotional materials, and marketing campaigns, significantly boosting event participation and client acquisition.

✅ Tech-Driven Solutions – Developed and managed custom apps/websites (Classcard, IN2), integrating booking systems, VIP access, and payment automation to improve user experience.

✅ Revenue Recovery & Business Development – Successfully recovered over AED 100,000 in unpaid fees, negotiated strategic partnerships, and introduced new revenue-generating initiatives.

✅ Leadership & Team Development – Trained and mentored junior employees, fostering a collaborative, high-performance work culture.

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نبذة

الخبرة

Core Expertise:

التعليم

HIGH SCHOOL DIPLOMA

التقييمات

أشخاص مشابهون بالقرب من Dubai, دبي

Bejin Kj

Jane C

Anas Obeid

Waad Reslan

Omnia Mohamed

Mohammad Shab Nawaz

أشخاص مشابهون

Jane C

Bejin Kj

Anas Obeid

Duaa Alborgi

Abdul Jalil Abdul Haq

Waad Reslan

ذات صلة