Diljith Harshan CSM®

Lead Technical Writer and Product Manager with 13+ years of cross-domain expertise spanning FinTech, pharmaceutical, enterprise software, and aerospace sectors. Specialized in API documentation, AI-augmented documentation workflows, and Docs-as-Code pipelines using Git, Markdown, and static site generators. Throughout my career—from Lionbridge and Finastra to Pfizer, Apexanalytix, and most recently Derayah Financials, authored technical content for complex systems, led documentation teams, pioneered LLM integration into publishing workflows, and managed product strategy for AI-powered platforms.

A Certified ScrumMaster with proven expertise in agile environments, I combine technical precision with strategic communication to deliver audience-focused, scalable documentation solutions. Currently based in Trivandrum, India, and actively exploring Lead Technical Writer or Product Manager opportunities on-site, hybrid, or remote.

Lionbridge (2012–2013) — Technical Author

Analysed aerospace engineering drawings and technical specifications. Created maintenance manual content with precision rooted in Aircraft Maintenance Engineering background. First professional role bridging engineering expertise and technical documentation.

Trikore (2013–2014) — Technical Writer

Authored release notes and help manuals using HelpNDoc. Coordinated documentation deliverables with clients. Managed stakeholder meetings and aligned content timelines.

Syncfusion (2014) — Technical Writer

Created user guide documentation using Doc-to-Help. Coordinated projects across a five-person writing team. Developed marketing technical content. First experience managing writers.

Finastra (2015–2019) — Technical Communication Specialist

Four-year tenure authoring insurance and banking product documentation. Created how-to guides, implementation docs, and knowledge base articles. Conducted stakeholder interviews and refined product understanding through testing.

UST Global (2019–2021) — Technical Analyst

Pioneered API documentation during major microservices migration for global credit reporting client. Managed developer forums, created RFIs/RFPs, and resolved technical queries independently. Delivered throughout COVID-19 remotely.

Pfizer (2021–2024) — Technical Writer & Product Manager

Authored API reference docs for pharmaceutical data integration. Pioneered AI-driven documentation workflows using GitHub Actions. Implemented branch-based review processes. Led cross-functional developer experience platform initiatives.

Apexanalytix (2024–2025) — Technical Writer & Product Manager

Developed documentation for supplier onboarding and risk management platforms. Led complete product strategy for AI-powered documentation platform. Implemented LLM capabilities and quality evaluation frameworks.

Pawsitive (2025–present) — Freelance Product Owner

Defined AI product vision for pet health startup. Developed PRDs covering 8 AI features with veterinary safety guardrails. Conducted user research with 30+ pet parents; achieved 85% interest in symptom checker.

Derayah Financials (Oct 2025–Apr 2026) — Lead Technical Writer

Defined documentation standards across Web, Mobile, and API platforms. Authored user guides, release notes, and integration docs for FinTech trading platform. Led technical writing team with editorial oversight and mentoring.

Highest education includes MBA in Business Communication — Indian Institute of Business Management & Studies (IIBMS), Mumbai (2021). Strategic communication and Organizational leadership.