Kheder Ahmad

Results-driven Restaurant Management professional with 4.5+ years of experience with McDonald's UAE. Progressed from Management Trainee to Store In-Charge. Strong expertise in operations management, team leadership, customer service excellence, and cost control. Proven track record in new store openings and award-winning performance.

Background in hospitality with 4 years as a Hotel Receptionist. Fluent in Arabic (native) and English (very good).

Store In-Charge (First Assistant Manager) at McDonald's UAE (2022-01 – 2026-04)

• Oversee daily restaurant operations ensuring efficiency and compliance.
• Lead, train, and supervise a multicultural team
• Maintain high standards of customer service and satisfaction.
• Manage inventory, food cost, and waste control.
• Ensure compliance with UAE health and safety regulations.
• Prepare staff schedules and optimize labor costs.
• Monitor sales performance and drive revenue growth.
• Handle customer complaints and resolve issues professionally
• Led the opening of two new restaurant stores in Ajman as project leader

Receptionist at Royal Inn Hotel, Syria (2017-01 – 2021-12)

• Handled front desk operations and guest check-in/check-out
• Managed reservations and customer inquiries
• Maintained records and handled billing processes
• Provided excellent customer service to the guests

Bachelor in Hospitality and hotel management – Tartous university (2017)