Mohamad Abiad

Operations and reporting professional with experience supporting retail buying operations, commercial reporting, product data management, and business workflows within a fast paced retail environment. Skilled in Excel, ERP systems, reporting tools, and data validation, with experience analyzing operational, pricing, inventory, and sales related information to support business decision making. Experienced in coordinating across cross functional teams, maintaining data accuracy, and supporting structured operational processes.

Strong analytical mindset with attention to detail and growing interest in business analysis, AI assisted workflows, and commercial operations.

Data Administrator – Buying Function - ABC Retail - Dbayeh

(2024-08 - 2026-04)

Promoted internally from Sales Associate to Data Administrator, supporting buying operations, commercial reporting, and operational workflows across retail business functions.

• Managed and validated large-scale product, supplier, pricing, and inventory data using Microsoft Excel, Microsoft Dynamics 365 Business Central, and MMS systems.
• Prepared operational and commercial reports related to stock movement, sales performance, pricing structures, margins, inventory tracking, and business operations.
• Supported inventory management processes by monitoring stock transfers, returns, landed costs, product updates, and purchase order processing while ensuring data accuracy across systems.
• Performed data validation, reconciliation, and cross-checking processes to identify and resolve stock inconsistencies, pricing discrepancies, and reporting errors.
• Assisted buying and merchandising teams with operational reporting, pricing analysis, and product information management to support business decision-making.
• Analyzed sales trends, stock performance, and operational metrics to generate reporting insights and support commercial planning.
• Collaborated with merchandising, supply chain, e-commerce, and operations teams to maintain structured workflows and improve reporting accuracy.
• Utilized Excel functions, reporting tools, and BI platforms to support data-driven operational processes and business reporting activities.

IT Software Support - Omega RMS/ POS Systems - Jdeideh

(2023-01 - 2023-06)

• Provided remote and on-site technical application support for clients using AnyDesk, TeamViewer, email support, and phone based troubleshooting.
• Assisted users with software configuration, system setup, troubleshooting, user management, and issue resolution processes.
• Configured POS systems, cloud based solutions, printers, cash drawers, and digital menu systems for operational deployment.
• Managed data imports, product/menu data entry and structuring, and back office system configuration using Excel and operational support tools.
• Diagnosed and resolved software and hardware issues while documenting recurring technical incidents and troubleshooting procedures.
• Coordinated with development and technical teams to escalate software bugs, system enhancements, and operational support requests.
• Delivered customer focused technical support while maintaining system functionality, operational continuity, and issue tracking processes.

Bachelor of Business Administration - Management Information Systems - Arts, Sciences, and Technology University in Lebanon (AUL) (2018-09 - 2022-04)