Nasser Sami

I am a motivated Customer Service Representative who enjoys helping customers and solving problems. I focus on clear communication, patience, and delivering a positive experience in every interaction

I am a customer-focused professional with strong experience in customer service and operations. I worked multiple years as a Customer Service Representative at Umniah Mobile Company, where I handled customer inquiries, resolved service and product issues, processed account adjustments, promoted products and offers, and built long-term customer relationships through clear and effective communication. I consistently followed company policies, handled petty cash reconciliation, and contributed to team targets and overall customer satisfaction.

Currently, I work as a BMS Operator at Gulf Industrial Services Company in Abu Dhabi, where I manage Building Management Systems (BMS), monitor equipment operations, generate reports, troubleshoot system issues, and coordinate with electrical and mechanical teams. This role strengthened my technical awareness, reporting accuracy, multitasking ability, and coordination skills.

I bring strong problem-solving skills, experience with CRM and POS systems, quality assurance practices, and a commitment to delivering efficient, high-quality service in fast-paced environments

I hold a Bachelor of Business Administration from Yarmouk University, Jordan, completed in 2015, which provided me with a strong foundation in business operations, management principles, and customer-focused practices