Ngonde Ekema

Hardworking, self- motivated professional with vast experience of exceptional customer service experience in a range of establishments. Equipped with a track record of success in meeting/outperforming each customers needs and expectations in a arm, sincere and friendly manner.

HEAD WAITRESS - TGI FRIDAYS/ AMERICANA

(2025-01 - 2026-12)

• Maintained effective communication with other waitstaff, kitchen staff, and management to ensure smooth operations and customer satisfaction.
• Kept track of inventory, notifying supervisors or managers when supplies are low, and assisted with restocking as required.
• Suggested additional menu items, specials, or beverages to enhance the dining experience and increase sales.
• Adhered to hygiene and safety regulations, maintaining personal cleanliness, and followed proper food handling procedures.
• Welcomed customers, escorting them to their tables, and providing menus.

BARISTA - KITOPI CLOUD KITCHEN

(2024-01 - 2024-12)

• Arranged merchandise in innovative and eye-catching display.
• Correctly followed all health and safety regulations.
• Designed and printed menus, recipes and promotional offers. Made creative iced and desert cold beverages.
• Taught new trainees basic barista concepts such as having the perfect espresso in a cup.

DEGREE IN POLTICAL SCIENCE - POLITICAL SCIENCE - UNIVERSITY OF BUEA (2017-01 - 2019-12)

Bachelor of Business - Business - MOUNT ZION INSTITUTE