Rawan Amr

I'm an experienced professional with a background in customer service, public relations, and team management. I've worked in various roles, from helping customers in the medical sector to building partnerships for TEDx. I'm passionate about delivering results, improving processes, and building strong relationships. Always looking for new challenges where I can continue to grow and contribute.

Medical Receptionist at Tres Jolie Medical Center (2024-05 – 2025-09)

Provided exceptional service, addressing customer needs and offering effective solutions. Managed complex complaints and difficult situations with professionalism, ensuring positive outcomes.

• Provided exceptional service, addressing customer needs and offering effective solutions
• Managed complex complaints and difficult situations with professionalism, ensuring positive outcomes
• Maintained high customer satisfaction by delivering friendly, informative, and efficient service
• Efficiently handled multiple queries at once, balancing time and service quality
• Worked closely with marketing to develop promotions based on customer feedback
• Identified upselling opportunities to meet sales targets
• Consistently kept product knowledge up-to-date to offer informed recommendations
• Followed up on customer interactions to ensure continued satisfaction

Receptionist at Champion Gym (2023-01 – 2024-07)

Provided friendly and professional service, ensuring a positive first impression for all visitors. Worked closely with both customers and staff to ensure smooth daily operations.

• Provided friendly and professional service, ensuring a positive first impression for all visitors
• Worked closely with both customers and staff to ensure smooth daily operations
• Managed incoming calls and directed them to the appropriate departments, using a multi-line phone system

Freelancer at Self Directed (2022-04 – Present)

Specialized in transcribing audio recordings with high precision, ensuring clear and accurate written representation of spoken content. Translated a wide range of website materials, enhancing accessibility for English speaking audiences and driving global reach.

• Specialized in transcribing audio recordings with high precision, ensuring clear and accurate written representation of spoken content
• Translated a wide range of website materials, enhancing accessibility for English speaking audiences and driving global reach
• Utilized in depth cultural knowledge to adapt language and tone to suit target demographics, ensuring contextual relevance and clarity
• Consistently delivered high quality work under tight deadlines, maintaining attention to detail and linguistic accuracy

English Translation and Interpretation, faculty of Arts and Humanities, SCU