Reham Kamel

Dynamic and results-driven healthcare professional with over 10 years of extensive experience in clinic management, front office operations, human resources, and patient relations within multi-specialty medical environments. Skilled in leading cross-functional teams, optimizing operational efficiency, and driving business growth through strategic planning, patient-centered care, and revenue-maximization techniques. Strong administrative, coordination, and leadership capabilities, complemented by bilingual proficiency in Arabic and English.

Seeking a challenging role in a progressive healthcare organization to contribute to operational excellence, business development, and patient satisfaction.

HR Manager, Clinic Manager & Operations Manager - Beauty Wise Medical Center - Dubai, UAE

(2025-03)

• Direct and oversee the overall operations of the medical center, ensuring efficiency, regulatory compliance, service excellence, and achievement of business objectives.
• Lead all Human Resources functions, including recruitment, onboarding, employee relations, performance management, payroll coordination, leave administration, disciplinary actions, and compliance with UAE Labor Law.
• Develop, implement, and monitor operational policies, procedures, and Standard Operating Procedures (SOPs) to improve workflow, productivity, and service quality.
• Manage daily clinic operations, ensuring seamless coordination between medical, administrative, reception, customer service, and support teams.
• Monitor operational KPIs, patient satisfaction indicators, staff productivity, revenue performance, and clinic utilization rates, implementing improvement plans where required.
• Prepare and manage staff schedules, duty rosters, and workforce allocation to ensure adequate coverage and operational efficiency.
• Act as the primary liaison between management and employees, fostering effective communication, resolving workplace issues, and promoting a positive work culture.
• Supervise attendance management, overtime approvals, payroll inputs, employee records, and monthly HR reporting.
• Conduct investigations into employee misconduct, policy violations, and workplace concerns while ensuring proper documentation and adherence to company policies.
• Oversee patient experience and customer service standards, managing complaints, feedback, and service recovery processes to ensure high patient satisfaction.
• Coordinate with the Quality and Compliance Department to ensure adherence to DHA regulations, licensing requirements, infection control standards, and audit readiness.
• Monitor inventory management, stock utilization, procurement requests, and departmental consumption reports to maintain operational control and cost efficiency.
• Collaborate with finance teams to monitor billing accuracy, revenue collection, operational expenses, and departmental budgets.
• Lead cross-functional meetings to identify operational challenges, implement corrective actions, and drive continuous process improvement initiatives.
• Support business growth by participating in strategic planning, service expansion, marketing initiatives, and operational development projects.
• Maintain confidentiality of employee, patient, and business information in compliance with healthcare regulations and organizational policies.
• Prepare operational and management reports, analyze trends, and provide recommendations to senior leadership for improving performance, profitability, and patient outcomes.
• Drive employee engagement, staff development, leadership coaching, and team-building initiatives to enhance organizational effectiveness and staff retention.
• Establish and maintain strong relationships with external stakeholders, suppliers, regulatory authorities, and service providers to support smooth business operations.

Clinic Manager | Front Office Manager | HR Manager | Patient Coordinator - Dr. Ozone Clinic - Dubai, UAE

(2022-06 - 2024-12)

• Directed all aspects of clinic operations, ensuring smooth workflow across front office, HR, and patient care functions.
• Maximized clinic revenue through effective sales techniques, patient retention strategies, upselling wellness packages, and service promotions.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Led recruitment processes, conducted staff training programs, and managed performance evaluations to foster professional growth.
• Coordinated insurance approvals, managed claims processing, and ensured compliance with regulatory requirements.
• Handled patient escalations, providing solutions to enhance satisfaction and retention.
• Spearheaded marketing campaigns, including social media management, to attract new patients and promote clinic services.
• Managed budgeting, financial reporting, and resource allocation, contributing to a 60% revenue increase during tenure.
• Fostered strong relationships with healthcare partners, suppliers, and insurance companies to optimize clinic operations.

Clinic Manager | Front Office Manager | Administrative Supervisor | Patient Relations Officer - German Medical Center - Dubai, UAE

(2014-01 - 2020-11)

• Managed daily clinic operations, including scheduling, patient flow management, and administrative processes.
• Coordinated complex surgical procedures, hospital admissions, and post-operative care for local and international patients.
• Developed marketing strategies to promote clinic services, increasing patient volumes and expanding the client base.
• Led a team of administrative and front office staff, ensuring excellent customer service and adherence to clinic policies.
• Supervised insurance claims, approvals (DHCC & MOH), and coordinated with third-party payers to ensure timely reimbursements.
• Handled patient complaints and feedback, resolving issues promptly to maintain high levels of satisfaction.
• Prepared detailed medical reports, official letters, and internal documentation in both Arabic and English.
• Oversaw HR functions, including hiring, employee performance management, and staff training programs.
• Ensured clinic compliance with healthcare regulations, conducted internal audits, and managed risk assessments.

Executive Secretary - JOALS Company - Cairo, Egypt

(2007-01 - 2010-05)

• Provided high-level administrative support to executives, including calendar management, travel arrangements, and correspondence handling.
• Coordinated corporate meetings, prepared agendas, recorded minutes, and followed up on action items.
• Managed confidential files, legal documents, and sensitive business communications with discretion.
• Streamlined office operations, implemented new administrative procedures, and improved workflow efficiency.
• Supervised junior administrative staff, provided training, and ensured adherence to company policies.

Bachelor's Degree - Social Work - Cairo University (2005 - 2009)