Rima Aspir

I’m passionate about creating exceptional client experiences and building long-term relationships, especially within the luxury and premium segment. With over 15 years of experience in client management across luxury fashion and real estate, I’ve developed a strong ability to anticipate client needs, personalize engagement strategies, and ensure service excellence. This role aligns perfectly with my strengths in high-touch relationship management, strategic planning, and cultural understanding of the Middle Eastern clientele.

Managed a portfolio of 1,200+ elite clients, each with investments exceeding AED 50 million. • Developed CRM strategies that increased client engagement and loyalty by 40%.

• Streamlined service operations, reducing client resolution time by 35%.
• Led a team of 20+, boosting service delivery performance by 30% through KPI tracking and coaching.
• Negotiated and secured vendor contracts, saving 18% in service-related costs.
• Built long-term strategic partnerships that elevated DAMAC’s HNW client retention by 25%.

Directed regional CRM and luxury client services across the Middle East and India.

• Oversaw VIP events and activations, contributing to a 50% increase in elite client engagement. • Managed daily operations for a high-volume call center serving 100+ clients/day.
• Led client service training that improved CSAT scores by 35% within 12 months.
• Supported multi-million-dirham launches across fragrance, fashion, and couture categories.

Humber Fashion Institute – Fashion Stylist Certificate, Ontario, Canada • Ozac Fashion School – Fashion Design Diploma, Lebanon

• LAU Lebanon – Fashion Program
• Pine Hills College – High School Diploma, Lebanon