Shoukat Hussain

Senior School Operations Manager with over 10 years of experience managing multicampus institutions serving 2,000+ students, with proven expertise in strategic leadership, regulatory compliance, policy development, and operational excellence. Successfully managed budgets exceeding AED 15 million, generated AED 2.5M in additional revenue, and led the improvement of KHDA rating from Acceptable to Very Good across various ventures in the UAE. Demonstrated ability to optimize resources, enhance institutional performance, and build high-performing teams that drive sustainable growth.

Operations Manager at Rushmore American School (2025-04 to 12-2025)

• Led the end-to-end operational establishment of a new international school campus, overseeing facilities readiness, systems implementation, and full operational mobilization from pre-opening through launch.
• Built and led cross-functional operational teams, managing full-cycle recruitment, structured onboarding, performance management, continuous training, and succession planning
• Ensured regulatory compliance with KHDA and SPEA requirements, managing licensing processes, inspections, audits, documentation, and ongoing governance to maintain continuous operational approval.
• Provided strategic leadership across all non-academic operations, ensuring seamless service delivery in facilities management, health & safety, housekeeping, procurement, IT services, transport logistics, and school enrichment programs and events
• Led operational risk management, crisis response, and business continuity planning to support resilience and continuity of school operations
• Partnered with the Principal and executive leadership to shape long-term operational strategies, drive continuous improvement initiatives, and support institutional objectives.
• Established operational KPIs, dashboards, and reporting frameworks to monitor compliance, service performance, cost control, risk exposure, and continuous improvement outcomes.
• Developed, implemented, and reviewed school-wide policies and procedures covering safeguarding, health & safety, emergency response, risk management, business continuity, child protection, and administrative workflows.
• Designed and deployed a centralized digital asset management and inventory system using barcode/RFID technology, enabling lifecycle tracking, audit readiness, accountability, and asset optimization

Operations Manager at School of Modern Skills (2023-11 – 2025-03)

• Partnered with the School Principal and senior leadership to align operational delivery with the school's strategic vision, strengthening governance, policy execution, and infrastructure development.
• Ensured consistent implementation and monitoring of Standard Operating Procedures, SOPs across all departments supporting regulatory compliance and operational consistency.
• Strengthened IT infrastructure and support for teaching and learning platforms, enabling reliable digital access for staff and students.
• Designed and delivered comprehensive staff training programs covering operations, emergency preparedness, and health and safety.
• Generated additional income to protect profits and drive sustainable growth through strategic outsourcing, leasing, and commercialization of school facilities.

Manager of School Operations at Beaconhouse Education Group (2021-03 – 2023-11)

• Ensured the safety and security of all students and staff through the development and implementation of robust emergency evacuation plans, leading regular drills and achieving a "Very Good" KHDA rating (Standard 5.1 – Health & Safety).
• Managed a residential property portfolio of 50 apartments, overseeing sourcing, lease negotiations, renewals, and occupancy management to support staff housing requirements.
• Generated AED 1.5 million in additional revenue by strategically leasing school sports facilities, contributing to financial sustainability.
• Managed school transport and logistics operations, ensuring student safety, regulatory compliance, service quality, and operational efficiency
• Provided cross-functional operational support to administrative teams including registrations, admissions, marketing, and school finance, ensuring smooth day-to-day school operations.
• Collaborated closely with the Principal and senior leadership team to deliver long-term operational strategies, continuous improvement initiatives, and institutional goals.

Manager of EHS & Facilities at Sidra Education Group LLC (2016-10 – 2021-01)

• Planned and executed emergency evacuation procedures, fire drills, and safe exit protocols, ensuring staff and students were fully trained and ready to respond effectively in critical situations.
• Developed and delivered a comprehensive health & safety training and awareness program for all staff, enhancing school's wide compliance, risk management & preparedness.
• Coordinated and monitored COVID-19 preventive measures, disinfection schedules & social distancing protocols, maintaining a safe & healthy learning environment.
• Managed operational budgets with variance analyses and rolling forecasts, and led negotiation, and approval of facility tenders and AMC contracts, ensuring cost efficiency, quality service, and contractual compliance.
• Established and managed financial and operational controls, including budgeting, forecasting, procurement, contract management, and vendor oversight to support sustainability, cost efficiency, and value for money
• Developed and implemented facility rental and revenue-generation strategies to maximize utilization of school assets while maintaining educational priorities and operational integrity.

Assistant Operations Manager at Dubai Arabian American School (2015-10 – 2016-07)

• Optimized daily school operations with the Operations Manager, overseeing maintenance, housekeeping, health & safety, transportation, and security, including campus patrols.
• Managed a comprehensive facilities system, including maintenance, cleaning, inspections, compliance checks, and supervision of bus monitors and drivers to ensure student safety.
• Prepared operational reports tracking facility conditions, fire/pest control, and safety measures to support regulatory compliance and data-driven decisions.

Person In Charge at Subway Restaurant (2013-10 – 2015-10)

• Spearheaded Food & Beverage inventory management, ensuring optimal storage, organized stock rotation using FIFO protocols, and achieved Subway International PIC Level-2 certification, demonstrating advanced operational and customer service competencies.

Site Supervisor at Sharam Al Sheikh Electromechanical LLC (2011-07 – 2013-10)

• Collaborated with the Site Engineer to oversee daily mechanical operations, monitored workforce productivity for optimal efficiency, and generated comprehensive daily progress reports covering attendance and task completion.

Master of Arts in Modern Linguistics, Novel Analysis & Advanced Grammar Knowledge – Bahauddin Zakariya University (2010 – 2010)

Bachelor of Arts in English Literature, Islamic Studies, Arabic & Islamiyat – Bahauddin Zakariya University (2006 – 2006)