Alejandro Guevara

Bilingual client operations and project coordination professional with 7+ years of experience supporting customers, coordinating complex service delivery, and improving operational workflows. Experienced in managing client requirements, customer communication, issue resolution, scheduling, reporting, and quality assurance across high-volume environments. Strong at turning customer needs into clear workflows, and identifying process friction and opportunities for improvement.

Spanish native; English C2.

Interpreting Project Manager at AccessBridge (2026-05 – Present)

• Own end-to-end interpreting projects, serving as the primary client contact from request through completion and ensuring reliable service.
• Build client relationships by understanding service needs, proactively resolving issues, coordinating projects, and maintaining high-quality, on-time delivery.
• Oversee scheduling, cross-functional communication, quality assurance, and financial performance to support operational excellence and client retention.

Scheduled Services Coordinator at BIG Language Solutions (2025-09 – 2026-04)

• Coordinated high-volume over-the-phone, video-remote-interpreting, and onsite service requests, managing client needs from intake through successful coverage.
• Communicated with clients and interpreters to confirm requirements, resolve issues, provide updates, and maintain service continuity.
• Verified qualifications and documentation while maintaining compliance with HIPAA and security standards.
• Prepared monthly service-coverage and performance reports across 600+ orders, helping clients identify gaps, trends, and operational needs.

Interpreter Coordinator at BIG Language Solutions (2023-06 – 2025-08)

• Managed interpreter operations including scheduling, service delivery, and maintenance of an accurate linguist database.
• Recruited, onboarded, and trained interpreters to expand capacity and meet client demand.
• Improved scheduling workflows and supported invoicing accuracy to maintain efficient, timely operations.
• Analyzed complex client requirements, including sensitive medical cases, and translated them into clear, actionable workflows.

Client Relations Advocate at Interpreters Unlimited (2022-02 – 2023-06)

• Managed high-volume appointment intake, triage, and scheduling according to established protocols.
• Registered and maintained accurate client records in proprietary systems.
• Coordinated confirmations, updates, and cancellations with clients and interpreters to maintain schedule accuracy and service continuity.

Bilingual Customer Service Representative at Hy Cite Enterprises (2019-06 – 2021-08)

• Supported customers across the United States, Canada, and Argentina through high-volume inbound and outbound communication.
• Resolved inquiries involving company policies, procedures, products, warranties, and financial matters while maintaining accurate system records.

High School Diploma in Science – Loyola Gumilla High School (2017)