Franco Almada

Proactive, organized, and technical professional with experience in customer support, data operations, academic mentoring, and small business management. Holds a completed Certificate in Web and Computer Programming from BYU-Idaho. Proven ability to handle confidential data, manage client relations, resolve technical issues, and adapt quickly. Seeking remote opportunities to contribute technical and administrative expertise.

Mentor at Serving BYU-Pathway Worldwide

• Mentored and supported 100+ students weekly, tracking academic progress.
• Provided academic guidance, motivation, and problem resolution.
• Maintained clear, empathetic, and professional communication.

Mobile Device Technician & Sales at Self-Employed

• Managed technical repair, diagnostic, and maintenance services for mobile devices.
• Handled direct customer service, sales, budgeting, and cash management.
• Solved technical problems efficiently while maintaining high client satisfaction.

Family History Analyst at GMS

• Reviewed and corrected genealogical records to ensure data accuracy.
• Worked with sensitive personal data, maintaining strict confidentiality.
• Applied analytical thinking and independent problem-solving.

Receptionist / Cashier / Customer Support

• Provided empathetic support to patients in healthcare environments.
• Scheduled appointments, managed phone inquiries, and handled cashier tasks.

English Teacher

• Taught English to students of different ages and proficiency levels.
• Prepared structured lesson plans and interactive activities.

Certificate in Web and Computer Programming – Brigham Young University - Idaho

High School Diploma in Economy and Management – Dr. Mariano Quiroga N°684 (2018)