Glisvet Castillo
Head of Collections | LATAM
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Sobre mí
Senior Collections Leader with +20 years of experience managing large-scale portfolios across LATAM. Expert in designing end-to-end collections strategies (preventive, early, late stage), optimizing KPIs (DSO, recovery rate, roll rates), and leading high-performance multicultural teams. Strong background in financial services, fintech, and BPO environments. Proven ability to scale operations, implement automation, and drive sustainable cash flow improvements.
Experiencia
Executive Director - Gerencia & Cobranzas S.R.L. - Argentina
- Led regional collections strategy and team of 20+ analysts
- Reduced DSO by 45% within 12 months
- Increased recovery rate by 36% through segmentation strategies
- Implemented KPIs, dashboards, and automation tools
- Designed scalable collections processes across LATAM
Collections & Credit Manager - Schindler S.A. - Argentina
- Managed 2,500-client portfolio (B2B/B2C)
- Improved recovery rate by 67%
- Reduced early delinquency by 34%
- Implemented credit policies and collection strategies
Head of Administration & Collections - Flowserve S.R.L.
- Led collections and administrative operations
- Improved bad debt recovery and reporting accuracy
- Coordinated finance, sales, and operations teams
Accounting & Tax Advisor - ExxonMobil
- Delivered reporting to US headquarters
- Recovered 98% of VAT credits
- Ensured compliance with international standards
Educación
Master's Degree - Tax Law
Bachelor's Degree - Public Accounting
Bachelor's Degree - Business Administration
Specialization - Collections & Credit Management
