Brett William

Dedicated and highly organized Store Manager with extensive experience in team leadership, retail operations, inventory management, and customer service within the hospitality and retail sectors. Proven ability to manage staff, oversee daily functions, and deliver exceptional service. Strong communicator and problem solver, seeking to leverage my organizational and coordination skills into an administrative or executive support role supporting senior management and teams.

Store Manager at Rebel Sports (2024-01 – Present)

• Lead daily store operations, ensuring smooth workflow and exceptional customer service.
• Manage staff recruitment, training, and rostering to maintain an efficient team.
• Oversee inventory management, ordering, and stock control to meet sales targets.
• Handle financial processes including cash management, sales reconciliation, and reporting to store owners.
• Coordinate promotional activities and ensure compliance with company policies.
• Foster a positive team environment, motivating staff and resolving conflicts promptly.
• Support business growth initiatives by analyzing sales trends and implementing improvements.

Venue Manager at Kingpin Crown Casino (2021-01 – 2024-12)

• Managed venue operations, including staff scheduling, customer service, and safety protocols.
• Coordinated with internal teams to ensure smooth day-to-day functioning.
• Supported event planning and execution, ensuring client satisfaction.
• Managed budgets, payroll, and financial reconciliation processes.

Family Business Store Manager at Narooma Ice Creamery & Cafe (2008-01 – 2015-12)

• Oversaw day-to-day operations of the family-owned store, including inventory management and staff scheduling.
• Managed supplier relationships and inventory control.
• Led a team of staff, providing training and performance feedback.
• Handled customer service and resolved issues promptly to maintain high satisfaction levels.

High School Certificate – Multwaree High School, Goulburn (2010-12)