Connor Guerins
Results-driven warehouse and customer service professional with over 10 years of experience in optimizing operations, ensuring customer satisfaction, and enhancing efficiency in pr
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About
Results-driven warehouse and customer service professional with over 10 years of experience in optimizing operations, ensuring customer satisfaction, and enhancing efficiency in professional environments.
Experience
Ramp Agent at Prime Flight Aviation Services (2019-11 – Present)
Manage cargo loading, ramp area maintenance, and ground support equipment operations. Responsible for safety and security compliance as well as frequent communications with operations teams.
Delivery Associate at Amazon (2017-11 – 2019-11)
Delivered Amazon packages efficiently and safely to residential and business locations while adhering to assigned delivery routes and schedules. Used handheld devices for scanning packages, managing deliveries, and updating real-time tracking information for accuracy. Loaded and organized packages in the vehicle to maximize efficiency and ensure timely deliveries.
Driver at Uber & Lyft (2017-01 – 2019-11)
Provided safe, efficient, and timely transportation services to passengers while maintaining a high level of customer satisfaction. Delivered outstanding customer service, including assisting passengers with luggage. Adhered to local traffic laws, Uber policies, and safety regulations to ensure passenger and pedestrian safety.
Delivery Driver, Seasonal at United Parcel Service (2016-11 – 2017-01)
Delivered UPS packages promptly and accurately to residential and business locations in a fast-paced, high-volume environment. Lifted, carried, and delivered packages weighing up to 100 pounds, ensuring safe handling to prevent damage. Performed efficient package loading and vehicle organization to facilitate quick access and accurate deliveries.
Shift Manager at McDonalds (2015-05 – 2016-11)
Supervised daily operations, managing staff performance and coordinating shift schedules to ensure smooth and efficient service delivery. Trained, mentored, and motivated team members to maintain high-quality service, product consistency, and operational excellence. Collaborated with upper management to achieve sales targets, analyze performance metrics, and drive customer satisfaction scores.
Education
General Studies – University of Arizona (2013-09 – 2015-05)
High School Diploma – West Linn High School (2009-09 – 2013-05)
Diploma in shift management – McDonald's (2016-07 – 2016-07)
