Customer Service Specialist
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Experienced Customer Service Representative with 6+ years of expertise in enhancing customer satisfaction, resolving issues, and fostering client relationships. Skilled in CRM tools, communication, conflict resolution, and multitasking. Proficient in administrative tasks, branding, and digital marketing support, with a commitment to delivering exceptional service and exceeding expectations.
Tesserent, Melbourne May 2023 – July 2023
HR Support,
Vendor Coordination and Event Planning Support and Venue Selection for Office Christmas Party with PPT Presentation
Vendor Liaison for Reference Check Software with PPT Presentation
Managed onboarding and employee data in BambooHR, prepared reports, and created contract variation forms.
Prepared termination, working rights proof, and exit interview emails for reference check companies.
Assisted in drafting employee lifecycle documents, including contracts, warning letters, role descriptions, and temporary work arrangements.
Supported administrative tasks including WGEA questionnaire preparation, student liaison, and workshop coordination.
ArrayTree (West Bengal, India) Sept 2021 – Sept 2022
Client Query responding.
Resolving Issues,
Collaborating with Teams,
Compiling and maintaining non-monetary reports and records.
Assisting in the training procedure of new employees.
Calculating total payments received during a time-period.
Ensuring favorable terms for both the company and the customer.
Think Ahead Solutions (Maharastra, India) Aug 2019 – Aug 2021
Evaluation of client's online performance.
Analysing market trends and customer requirements. Maintaining Records
Creating and maintaining a strong brand identity.
Solving customer complaints and providing information regarding the business.
Kinnori Boutique (West Bengal, India) May 2017 - Aug 2019
Freelancing Customer Happiness Officer(Own Business)
Resolving Issues,
Order Management: Process online orders, returns, and exchanges efficiently.
Social Media Engagement: Oversee Facebook page interactions and create engaging content to enhance customer experience.
E-commerce Operations: Support online business activities, including order tracking and customer inquiries.
Product Promotion: Assist in branding and marketing efforts to boost product visibility.
Sales Campaign Management: Coordinate and monitor online sales campaigns to achieve targets.
Shemford Futuristic School (West Bengal, India) - Part Time April 2016- April 2017 Public Relation Officer
Aiding the admission cell.
Counseling the guardian.
Managed an online facebook page
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Voluntary Experience: Aug 2024 - Present
Stories of Australian Bengalis Community, Melbourne Australia:
Role: Lead Social Media Manager Responsibilities:
Organizing meetings.
Engaging Social Media Content Curation
Coordinating and assembling tasks among all members.
HR Spot, Kolkata India Completed in 2019
Post Graduation Diploma in Human Resource Management System
Dr CV Raman University, India Completed in 2018
Bachelor of Business Administration (Passed in First Division)
