Lyndsey Davidson
Customer Service Specialist
Talent
Sydney, New South WalesMember since October 27, 2025
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About
Currently employed in Library and Information Services, but looking to extend to remote work.
Experience
high level customer service at multiple service points across eight community branches; reader’s advisory, reference interviews and information literacy teaching
- management of small branch during evening and weekend shifts;
opening and closing (holding security keys/alarm) procedures
- planning, organising and implementing diverse programs such as
Tax Help, JP service, and community health checks
- crafting, displays and creating content for children’s programming
- catalogue transactions and customer administration using Symphony LMS;
- billing and reporting through Symphony and Monitor
- troubleshooting and teaching technology on PCs, iPhones and iPads, multifunction printer/copiers
- CoVid management plan compliance
Education
Diploma of Library and Information Services 2018