Mark Evans

Experienced business and healthcare professional with a strong background in practice management, administration, customer service, staff leadership, compliance and operational coordination. Skilled in managing competing priorities, improving processes, resolving problems and building positive relationships with customers, staff and stakeholders. Brings extensive experience across healthcare, allied health, community services and business, supported by qualifications in Business Management, Workplace Health & Safety and Training & Assessment.

Known for a practical, solutions-focused approach and a strong commitment to providing an excellent customer experience.

Practice Manager at Bupa Dental Geelong South (2025-06 – Present)

Manage the day-to-day operations of a busy dental practice, including administration, WHS, procurement, CRM, information security, customer experience and staff leadership.

• Achieved the highest national improvement in NPS within Bupa Dental in Q4 2025
• Led the operational response and ongoing follow-up following a major incident at the clinic
• Addressed performance and operational issues through improved accountability and processes
• Facilitated replacement of outdated equipment following prolonged delays
• Improved staff engagement through simplified procedures, clearer expectations and improved communication

Practice Manager — Three Clinics at Prosper Health Group (2024-04 – 2025-03)

Managed operations across three allied-health clinics in Geelong, Winchelsea and Colac.

• Oversaw administration, financial operations, staffing, procurement and patient experience
• Led and mentored administrative teams across multiple locations
• Implemented a new CRM system to improve client management and engagement
• Developed policies, procedures and operational processes to improve consistency and efficiency
• Streamlined operations and identified opportunities to reduce unnecessary costs

Employment Consultant at Sureway Employment (2022-07 – 2024-04)

Supported job seekers to meet employment requirements, develop skills and transition into sustainable employment.

• Provided individual support including resume development, job applications and employment preparation
• Maintained ongoing contact with participants and employers following placement
• Consistently achieved required performance targets

Local Area Coordinator at Latrobe Community Health Service (2022-04 – 2022-07)

Supported NDIS participants with planning, service coordination and engagement.

• Developed and monitored individual participant plans
• Coordinated with participants, providers and internal teams
• Achieved a perfect assessment outcome on initial NDIS plan development

Business Manager at Statewide Concrete Treatment (2021-04 – 2022-03)

Established and managed a specialist concrete curing business in the Geelong region.

• Managed business operations including HR, WHS, IT, marketing, finance and fleet
• Developed HR, WHS and operational policies and procedures from the ground up
• Implemented a CRM system to improve customer management and business processes
• Established the business in a new market and developed relationships with civil contractors

Business & Practice Manager — Part-Time at Nurse Practitioner Locum Solutions (2020-09 – 2021-04)

Managed operations, recruitment, training and rostering for a nurse practitioner staffing business across Victoria.

• Automated rostering processes, reducing manual administration
• Coordinated recruitment and professional development
• Supported business expansion across additional locations and shifts

Practice Manager — Multiple Practices at Southern Cross GP Group (2020-05 – 2020-08)

Managed operational requirements across a network of eight general practices throughout Geelong and South-West Victoria.

• Supported staff training, operational improvement and practice optimisation
• Introduced systems and processes that reduced costs
• Coordinated marketing and external service partnerships

Senior Medical Sales Representative at FarmaForce (2019-01 – 2020-12)

Medical sector sales, stakeholder management, staff training and development. Exceeded KPIs and developed training resources for complex IT systems.

Client Relationship Partner at Baptcare (2019-01 – 2019-12)

Developed Home Care Package business across the Surf Coast. Increased sign-ups by more than 250% and improved regional performance from last to second place within six months.

Pharmaceutical & Healthcare Industry at GSK, Roche, Sanofi, CSL (1988-01 – 2019-12)

Extensive experience in pharmaceutical sales, training and business development. Held the position of Training & Development Manager at CSL (2001–2005).

Diploma in Business Management – Gordon Institute of TAFE (2004)

Certificate IV in Workplace Health & Safety – Gordon Institute of TAFE (2023)

Certificate IV in Training & Assessment – LP Communications (2007)

Certificate III in Medical Administration – Wesley Institute (2020)