Marketa Junkova

Operations, customer service, and administration professional with over 20 years of experience in hospitality operations, reservations, team leadership, and customer coordination across diverse international markets. Proven ability to optimise processes, manage competing priorities, and deliver outstanding service in fast-paced environments. Strong background in administration, scheduling, stakeholder engagement, and operational support, with a reputation for professionalism, reliability, and effective leadership.

Seeking a role within a professional organisation where I can apply my operational and leadership experience, contribute to organisational success, and continue developing my career.

Reservations Agent at Apollo Group (2019-01 – Present)

• Manage high-volume reservations across multiple award-winning venues
• Coordinate customer bookings, special requests, group reservations, and event enquiries.
• Maintain accurate booking records and customer information. Liaise with venue management and operational teams to ensure seamless guest experiences.
• Support business operations through effective scheduling and reservation coordination.

Assistant Restaurant Manager/Bar Manager at Apollo Group Venues (2019-07 – 2024-01)

• Managed daily venue operations, ensuring smooth service delivery and operational efficiency.
• Supervised and supported front-of-house teams in high-volume hospitality environments.
• Developed and managed staff rosters to optimise productivity and labour costs.
• Coordinated recruitment, onboarding, training, and performance development of our team.
• Managed inventory ordering, supplier relationships, invoice processing, and cost control.
• Acted as a key liaison between management, staff, and customers to resolve issues and maintain service standards.
• Contributed to the successful operation of multiple premium hospitality venues within the Apollo Group.

Customer Service Supervisor at Emirates Leisure Retail – Sydney Airport (2019-04 – 2020-04)

• Delivered exceptional customer service within a fast-paced airport environment.
• Supervised team members and coordinated daily operational activities.
• Managed rostering, staff allocation, and workflow planning.
• Handled cash management, reporting, and customer issue resolution.
• Supported management with operational administration and team coordination.

Bachelor of Business in Sport Management – Torrens University (2019-01 – 2022-12)

Advanced Diploma of Leadership & Management – New Cambridge College (2018-01 – 2019-12)