Bianca Peace

Friendly and dependable customer service professional with experience in events, hospitality, security and administration. Skilled at delivering exceptional customer service in fast-paced environments while maintaining a strong focus on safety, teamwork and problem solving. Adaptable, quick to learn and committed to creating a positive experience for customers.

Event Customer Service at Venues NSW (2024-01 – Present)

Deliver outstanding customer service at major sporting and entertainment events.

• Assist patrons with ticket scanning, wristbanding, seating and wayfinding.
• Resolve enquiries professionally while maintaining a safe and welcoming environment.
• Work collaboratively with event operations and security teams.

Event Customer Service at ACES Group / Eventforce (2021-01 – Present)

Provide customer service at concerts, exhibitions and sporting events.

• Perform bar service and POS/EFTPOS transactions.
• Apply Fire Warden and Traffic Control procedures.
• Support safe event operations and positive patron experiences.

Customer Service Attendant at Sky Zone (2019-01 – 2019-12)

• Supported party hosts and supervised activities.
• Responded to customer enquiries and promoted guest safety.

Security Guard at ACES Group (2018-01 – 2019-12)

• Conducted patrols and monitored premises.
• Performed administration including phones and emails.
• Assisted visitors and contractors professionally.

Career Break (2004-01 – 2018-12)

Managed family responsibilities while undertaking study and volunteer work.

• Completed Certificate II in Security Operations.
• Volunteered at school events, Flickerfest Film Festival and Blackmores Sydney Running Festival.
• Obtained RSA and White Card certifications.

Certificate III in Business in Business (2021-01 – 2021-12)

Certificate II in Security Operations in Security Operations