Shenelle Aldons

I am Shenelle Aldons, a dedicated and passionate marketing specialist and client services professional. I am currently pursuing a Master of Business Administration at Deakin University, specializing in Marketing, where I am honing my skills in strategic marketing, consumer behavior, and brand management. My academic journey has provided me with a solid foundation in business principles and a keen understanding of market dynamics.

My career has been marked by a blend of practical experience and academic achievements. I have excelled in various roles, from telesales executive to marketing intern, demonstrating my ability to adapt and thrive in diverse environments.

At Adani

Realty, I honed my skills in customer relationship management, lead generation, and sales strategies. My role as a client service intern at Adil Computer Services further developed my ability to understand and meet client needs, maintain detailed records, and communicate effectively.

Currently, as a Marketing Intern at Paralimi, I am responsible for creating SEO-optimized content, managing social media accounts, and coordinating virtual events. This role has allowed me to apply my marketing knowledge in real-world scenarios, enhancing my ability to engage with audiences and build brand awareness. Additionally, I have taken on the creative task of designing labels and logos, which has further broadened my skill set and allowed me to contribute to the visual identity of the brand.

My commitment to professional growth is evident through my certifications, including the Zendesk Customer Service Professional Certificate and training in Customer Service Problem-Solving and Troubleshooting. These certifications have equipped me with the skills to handle challenging customer interactions, de-escalate situations, and provide exceptional support across various channels.

Beyond my professional and academic pursuits, I am an enthusiastic and motivated individual who values continuous learning and development. I strive to leverage my skills and experiences to contribute to team success and drive organizational growth. My ability to adapt, learn, and innovate makes me a valuable asset in any dynamic work environment.

I look forward to applying my expertise in marketing, client services, and design to make meaningful contributions to the organizations I am a part of and to gain invaluable experiences that will shape my future career.

Marketing Intern

Paralimi, Remote

Present

• Created SEO-optimized blog posts and social media content.
• Managed social media accounts and engaged with followers.
• Assisted in recording and editing videos.
• Participated in online communities to boost brand awareness.
• Coordinated virtual events and webinars.
• Designed labels and logos to enhance brand identity.

Telesales Executive

Adani Realty, Mumbai

April – December 2023

• Identified customer needs and offered appropriate solutions.
• Provided detailed product information and educated customers on features and benefits.
• Developed strong relationships with potential customers through follow-ups.
• Maintained a database of prospects and current clients.
• Generated new leads via cold calling, referrals, and networking events.
• Conducted regular outreach activities for lead generation.

Client Service Intern

Adil Computer Services, Mumbai

June – December 2022

• Assessed and helped the client's needs to identify appropriate support and services.
• Maintained thorough records and produced detailed reports on client visits and histories.
• Communicated appropriately and professionally with each client.
• Reported on services provided to each client in appropriate records and files.
• Responded and solved customer inquiries via phone, email, and in person.

Certifications and Licenses

Zendesk Customer Service Professional Certificate

Completed August 2024

• Demonstrated proficiency in key areas such as active listening, problem-solving, and building rapport with customers.
• Skills in handling abusive customers, de-escalating challenging situations, and providing effective support through social media.

Customer Service: Problem-Solving and Troubleshooting

August 2024

• Honed skills in diagnosing and resolving customer issues, enhancing problem-solving capabilities, and improving overall customer service strategies.
• Provided practical techniques for effectively addressing and managing complex customer challenges.

Master of Business Administration

Deakin University, Burwood

March 2024 – Current

• Expected completion date: December 2025
• Major: Marketing

Bachelor of Management Studies

HR College, Mumbai

2020 – 2023

• Major: Finance