Customer Service Delivery Manager
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An experienced and proven IT leader with over 27 years as an IT professional, including more than 15 years in IT management. Known for achieving excellent customer satisfaction across government sectors and commercial industries, as well as demonstrating strong people leadership across Australia, New Zealand, India and the Philippines. Consistently exceeded SLA and KPI targets while operating within budget constraints.
Delivered exceptional customer service across government sectors and commercial industries by meeting contractual SLAs and KPIs. Fostered strong relationships with customers. Oversaw more than 30 support towers to achieve performance targets. Managed account profitability to meet financial goals.
Bachelor of Computing (Double Majors in Computer Technology & Information Systems, Minor in Business Management).
