Caroline Marvilla

Customer Support | Trader | Finance | Team player | Good communication skills

Disney Cruise Line

Guest Services Systems Coordinator Jan. 2023 – Sep. 2023

In charge of Confiscated Items, Internet and APP challenges onboard; Log and offload Lost and Found items; point of contact for Missing Luggage with Housekeeping and Shoreside team; Prepare special needs request for upcoming cruise; Print Key cards for all Guests onboard, assist and supervise Front Desk operation.

Guest Services Hostess April. 2022 – Jan. 2023

Assist the Guests on Front desk, telephone and chat; cash handling; currency exchange; book onboard activities for the Guests and assist with any challenges they may have including other departments and Night audit duties.

SAP Ariba March 2021 – Nov. 2021

Procurement Operations Specialist

Guide the customers with any issue they had with SAP Ariba system, to create, sell, buy and support communication between buyers and suppliers.

MSC Cruises Dez. 2019 – Mai. 2020

Guest Services Agent

Main duties of hotel operations, as in accounting operations, payments in different currencies, exchange, in charge of the emergency line for crew and passengers and assistance to the immigration department.

Bristol Easy Plus Lapa Rio

Receptionist Oct. 2017 – April 2019

Customer service, cashier operations, guest relations, reservations, sales and night auditor. I had to organize check-in and check-out; organize and receive the payments and documents related to this; control the availability of the hotel on the OTA’s, create and cancel reservations; sell and negotiate prices for important holidays

University Anhembi Morumbi Sep. 2023 - Present

MBA in Investiments, Finance and Banking

University Veiga de Almeida Feb. 2015- Jun. 2019

Graduation in International Relations

ETE Adolpho Bloch Feb. 2012 - Jun. 2015

High in Tourism and Hospitality