Filipe Takemoto

Results-driven professional with experience in retail and technical support roles. Known for strong attention to detail and effective communication skills. Ready to leverage expertise in troubleshooting and client interactions to support organizational success.

Support Analyst - Atento - São Paulo

(2026-03 - 2026-07)

• Provided technical support for customer inquiries and issues.
• Assisted in troubleshooting software and hardware problems for users.
• Communicated effectively with customers to understand their needs.
• Documented user interactions and resolutions in ticketing system.
• Maintained knowledge base articles for common issues and solutions.
• Escalated complex issues to senior analysts for further investigation.

Retail Worker - Freelancer - São Paulo

(2021-12 - 2025-12)

• Provided excellent customer service to foster positive shopping experiences.
• Assisted customers with product selection and inquiries.
• Cultivated a friendly atmosphere to strengthen customer relationships and loyalty.
• Resolved customer complaints and issues to enhance overall satisfaction.
• Maintained organized merchandise displays throughout the store.
• Managed inventory and restocked merchandise to ensure product availability.

High School Diploma - Eja (2008-12)