Francisca Branco

AI-focused professional with a Master's in Business Administration, and 9+ years of remote work experience. Specializes in evaluating AI-generated content for accuracy, fluency, and alignment; designing and applying scoring rubrics; and providing structured human feedback (RLHF) to improve language model behavior.

Native Brazilian

Portuguese — a strong asset for NLP and chatbot training projects. Proven track record of rigorous document quality control, conformity analysis, and high-attention-to-detail evaluation in both public sector and independent consulting roles.

Profissional focado em IA com MBA (Mestrado em Administração de Empresas) e mais de 9 anos de experiência em trabalho remoto. Especialista em avaliar conteúdo gerado por IA quanto à precisão, fluência e alinhamento; desenhar e aplicar rubricas de pontuação; e fornecer feedback humano estruturado (RLHF) para melhorar o comportamento de modelos de linguagem. Nativo em português brasileiro — um forte ativo para projetos de treinamento de NLP (Processamento de Linguagem Natural) e chatbots.

Histórico comprovado de rigoroso controle de qualidade de documentos, análise de conformidade e avaliação com alta atenção aos detalhes, tanto no setor público quanto em funções de consultoria independente.

AI Content Evaluator & Data Annotator at Independent / Freelance Projects (2024-01 – Present)

• Evaluate AI-generated text responses for fluency, factual accuracy, coherence, and alignment with user intent
• Apply structured rubrics to score chatbot outputs across multiple criteria (relevance, tone, safety, helpfulness)
• Identify hallucinations, logical errors, and off-topic outputs — providing detailed corrective feedback
• Test conversational AI systems in Portuguese; flag edge cases and failure patterns
• Prompt engineering: craft, test, and iterate prompts to probe model boundaries and improve response quality
• Annotate datasets used for fine-tuning and RLHF pipelines in NLP projects

Administrative Assistant — Full Remote (PGD Program) at UNILAB — Federal University of International Integration (2016-07 – Present)

Rigorous quality and compliance evaluation of official documents — systematic review, scoring, and feedback. Held leadership roles: Division Manager (Tender Drafting) and Head of Asset Registry Section. 4+ years 100% remote work with measurable output targets — expert in async productivity tools and digital workflows.

• Workflow automation via SEI! 4.0 digital system; managed high-volume document processing with consistent accuracy
• Drafted and proofread institutional content with a strong focus on linguistic precision in Portuguese

Educational Consultant (Independent Projects) at Self-employed (2023-01 – 2026-12)

• Conducted structured consultative conversations that converted 60+ students into master's program enrollees
• Evaluated communication quality, language clarity, and persuasive framing in both written and verbal contexts

Call Center Operator & Quality Reviewer at Contax-Oi (Telemar) (2006-11 – 2008-09)

• Handled inbound technical support calls and evaluated call quality against service benchmarks
• Logged and categorized incidents — developed strong pattern-recognition and consistency in quality scoring

Administrative & Financial Intern at Caixa Econômica Federal (Federal Bank) (2013-12 – 2014-03)

• Document analysis and compliance verification for account opening and loan formalization — zero-error tolerance environment

Professional Master's in Business Administration – (2023-01 – 2025-12)

Postgraduate Specialization in Public Management – (2024-01 – 2025-12)

Postgraduate Specialization in Municipal Public Management – (2017-01 – 2018-12)

Bachelor's in Social Communication (Journalism) – (2003-01 – 2009-12)