Jon Menkowski

Customer Experience Supervisor at TelyRx (2023-08 – Present)

Worked directly under the Customer Experience Director, I helped mentor and train 15+ associates.

Pioneered, alongside members of the IT team and leadership to design initial website, and retained responsibility for it's continuous feedback based on patient and practitioner feedback.
Assisted an average of 100+ patients per day via phone, email, chat, and messaging platforms while maintaining a high standard of accuracy and empathy.
Achieved a 98% customer satisfaction (CSAT) score and a 4.9 star review rating on Google by providing personalized, efficient, and compassionate support.
Improved response times by 30% through effective prioritization and management of high-volume patient communications and systems improvements
Assisted patients with medication questions, orders, account concerns, and service-related issues, helping ensure a seamless healthcare experience.
Successfully resolved complex patient concerns by identifying appropriate solutions and collaborating with pharmacy and internal support teams.

Patient Registrar at BayCare Health System (2018-06 – 2023-06)

Registered and checked in patients accurately and efficiently while providing a welcoming, compassionate customer experience.
Verified patient demographics, insurance coverage, identification, and eligibility to ensure accurate medical and billing records.
Collected and documented copayments, deductibles, and other required payments in accordance with organizational policies.
Scheduled appointments and coordinated patient information with clinical staff to support efficient patient flow.
Obtained required consent forms, completed registration documentation, and maintained compliance with HIPAA and patient privacy standards.
Updated electronic health records (EHR) with accurate demographic, insurance, and contact information.
Assisted patients with questions regarding registration, insurance, appointments, and facility procedures.
Resolved registration and insurance discrepancies by coordinating with patients, insurance providers, and internal departments.
Managed high-volume phone calls and in-person patient interactions while prioritizing urgent needs and maintaining attention to detail.
Collaborated with physicians, nurses, clinical staff, and other departments to ensure a smooth and efficient patient experience.

Pharmacy Technician at Walgreens (2013-03 – 2018-06)

Processed prescriptions accurately to ensure patient safety and compliance with regulations.
Assisted pharmacists in medication management, enhancing workflow efficiency and customer satisfaction.
Maintained inventory control by monitoring stock levels and placing orders for pharmaceuticals.
Educated patients on medication usage and potential side effects to promote adherence and understanding.
Was promoted to Lead Pharmacy Tech after being discharged from Air Force

Pararescue at United States Air Force (2015-06 – 2017-12)

Conducted personnel recovery and rescue operations in high-risk, remote, and hostile environments.
Provided advanced emergency medical care, trauma treatment, and life-saving interventions during rescue missions and training exercises.
Executed airborne, waterborne, mountain, and arctic operations using specialized rescue techniques and equipment.
Collaborated with multidisciplinary teams to plan, coordinate, and execute complex rescue and recovery missions.
Operated effectively under high-pressure conditions while making critical decisions to ensure mission success and personnel safety.
Received Honorable Discharge upon being awarded the Purple Heart medal

Customer Service Associate at Walgreens (2011-01 – 2013-03)

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