Marcus Groppe

Hello everyone! I'm a 31-year-old individual with a passion for learning and helping others.

I'm an expert at several skills, including:

• Communication;
• Problem-solving;
• Customer service.

I have positive attitude and is always willing to lend a helping hand! 🤘

• 09/08/2022 – 13/11/2022

Live Chat Agent (Remote) at DIGITAL CUSTOMER CARE COMPANY BV

• Live chatting with a variety of customers - answering questions, but mainly generating leads
• Qualifies leads through online chats
• Must adhere to qualification guidelines
• Emailing leads generated via live chat to clients or entering leads into their CRM systems

Owner / Kitchen Manager at 207 HOUSE BURGER & FRIES

• Kitchen Manager;
• Burgers preparation;
• Separation of orders for delivery.

Warehouse Auxiliary at GALVÃO ENGENHARIA S/A 

Receiving materials such as

• Personal Protective Equipment;
• Uniforms;
• Tools;

Supply the materials received to the construction site employees.

• 20/01/2009 – 04/03/2010

Steelmaking process control operator at USIMINAS

• Condenser level control; 
• Reading technical drawings; 
• Collecting and reporting data on compressed air pressure and oil pressure; 
• Measuring the floor plan machines

• 2025 – Systems Analysis and Development Centro Universitário Internacional - UNINTER
• 2014 – Occupational Safety Technician Circuito Escola Técnica
• 2008 – Electronic Technician ETEC Aristóteles Ferreira
• 2008 – High School Degree E.E. Yolanda Conte