Noah Santilio

I am an Intermediate Operations Director with a strong background in Customer Experience, Continuous Improvement and Data Analysis. I use my technical skills in Data Analysis and Lean Thinking to drive multi-skilled teams and deliver actionable insights that support business strategies.

I have hands-on experience with Management, Data Analysis, CX/CS, QA and Continuous improvement, which helps me developing delivery strategies and solving scalable problems, always with the aim of improving the results and experience of the areas and users involved.

Core Competencies

• Project Management: Experienced with Agile methodologies, including Scrum and Kanban.
• Continuous improvement: Continuous improvement methodologies (Lean Manufacturing, PDCA, 5W2H, SWOT Analysis and others) with the support of agile methodology and data analysis
• CX / CS: Experience with implementation, metrics, good practices and team management
• Tools / CRM: Experience managing and implementing various tools Zendesk, Zoho, Salesforce, 55PBX, Oragle, WhatsApp, Boot, IVR, Google Analytic and PowerBI

Technologies

• Agile: Scrum, Kanban, Jira, Lean, Kaizen
• Data Visualization: PowerBI, Excel, Google Sheets, SQL
• Processes: Green Belt Lean Six Sigma, Lean Thinking
• QA / Training: Salesforce (Marketing Cloud, Commerce Cloud, Core), Soft Skill

I focus on collaboration, clear communication and strategic goal-setting to drive innovation and achieve results.