Abdul Ahad

Experienced Product Owner/Business Analyst with a demonstrable history of managing b2b SaaS solutions. Passionate about the capabilities of software solutions and enthusiastic about sharing that knowledge with others. Passionate about helping people overcome their business problems through different software.

Shipped software products and features for businesses and government organizations in Australia, the UK, Singapore, and the Middle East.

Currently working towards getting AWS Practioner and PSPO1

Areas of expertise: product management, product-led growth, software development, change management, SAAS, consumer research, competitive research, academic research, customer success, writing, and speaker engagements.

Guests Services Agent (Part-Time On-Call) September 2022 to Present The Westin Harbour Castle (Marriott International) – Toronto, Canada

• Working part-time while studying as an international student in Canada
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Achieved and maintained a staff service score of 81.0, ranking 2nd among all the Front Desk associates, demonstrating exceptional customer service skills for the First Quarter of 2023.

Associate Business Analyst/Product Owner February 2020 to April 2022

Camms – Colombo, Sri Lanka

• Collaborated with a team of 5 developers and 3 QA professionals to manage the Camms.StrategyB2B SaaS solutions. Oversaw the entire product modification process, from discovering and delivering new features to enhancing existing areas and addressing product gaps.
• Developed and maintained a product knowledge base, equipping customer support teams with essential information to address inquiries, leading to a 25% reduction in customer support queries.
• Trained most newcomers joining the company post-2021 in product knowledge, internal processes, and business analysis tools and standards.
• Improved productivity of business analysts by recommending and replacing the system of adding all customer requests to the product backlog with a voting-based system, prioritizing requests with the most customer votes for inclusion in the backlog.

Business Consultant (Part-time) May 2019 to October 2019

Aramex – Kandy, Sri Lanka

• Uncovered cash fraud and embezzlement by zonal delivery drivers, resulting in a salary-based remuneration replacing the earlier commissions-based system.
• Kickstarted digital record-keeping of most internal paperwork related to parcel delivery within the branch to increase transparency, trust, and accountability.

Intern Web Developer February 2019 to May 2019

Bluecarpet Technologies – Kandy, Sri Lanka

• Assisted with front-end UI implementation using HTML, CSS, and JavaScript/jQuery.
• Aided in web application design and development with .NET MVC framework.
• Contributed to unit and integration test development for software reliability and performance.

My educational journey began with a Bachelor of Engineering in Software Engineering from London Metropolitan University, where I graduated with an Upper Second-Class degree in January 2019. This strong foundation in software development paved the way for my future endeavors. Eager to broaden my horizons, I am currently enrolled in Seneca College of Applied Arts and Technology in Toronto, ON, pursuing a Graduate Certificate in Global Business Management.

This ongoing educational experience is equipping me with a unique blend of technical expertise and international business acumen, preparing me to excel in today's global market.