Abdulahi Hirsi

I'm a Detail-Oriented Help Desk Technician skilled at learning at a quick pace and absorbing information quickly.

Bell Canada, Help Desk Technician, Ottawa, ON

Provided first-level technical support to customers via phone, email, and remote desktop tools.

Resolved hardware and software issues by diagnosing problems, identifying solutions, and guiding customers through troubleshooting steps.

Collaborated with team members to improve processes and develop best practices for efficient customer support.

Participated in training sessions to stay updated on new technologies and enhance technical knowledge.

Lighthouse Labs | Graduation date Dec 2022

Diploma: Full-Stack Web Development