Ehiwe Idehen

Dear Hiring manager,

Please accept this letter as my application for the role of Cybersecurity Systems/ Help Desk Technician Services in your company, as advertised on LinkedIn as a service-oriented and highly competent IT Support professional, I have adequate experience and expertise to meet your job requirements. I am eager to take on a new challenge and I see this as the perfect opportunity to contribute and grow in your organization.I believe that my academic background, combined with my hands-on experience, makes me an ideal candidate for this role.

With over 3 years of experience in IT and engineering, I have a solid understanding of the complexity involved in managing and maintaining large-scale IT systems. I am proficient in a wide range of technologies, including Linux, Windows, VMware, Google Workspace and cloud-based solutions such as MS OneDrive, SharePoint, scheduling and execution of installations, performing updates, as well as system backup.

I would appreciate the opportunity to learn more about the Cybersecurity Systems/ Help Desk Technician position and how my success at your company would help maintain your reputation for innovation and customer service excellence. I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, I have enclosed my resume for your review, and I look forward to hearing from you.

Sincerely,

Idehen Ehiwe

• Assemble computer components based on customer requirements.
• Install, configure, and troubleshoot hardware and software components.
• Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems.
• Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics.
• Mobile device installation/configuration: Laptops, smartphones, tablets
• Basics of virtualization, desktop imaging and deployment
• Network services and Cloud Computing
• Implementing preventive maintenance measures on workstations
• Customer support & ServiceNow Foundations Training 
• Commissioned the preventative and corrective maintenance of subsystems including SCADA, CBTC, PA, GIDS, Telecom, CCTV, BAS, helping maximize operational efficiency of City of Ottawa transportation infrastructure. 
• Executed the installation, testing and troubleshooting of signaling circuits by interpreting data sets to ensure accurate information exchange across numerous subsystems. 
• Analyzed maintenance data to optimise maintenance action plans and implement changes via network management assistance, monitoring, configuration, and the troubleshooting of APs, switches, and routers.
• Prepared, reviewed and implemented SAP/CMMS of all assets electrical related equipment' preventive maintenance task sheets according to vendors’ recommendations.
• Contributed to the upkeep of substation SCADA-RTU design standards and information systems, when a port is unavailable or down, utilise Avaya and Putty software to connect to and configure a Network Device's console port.
• Utilizing monitoring tools such as SolarWinds to identify, diagnose, and resolve network outages and performance problems.

• Certified Scrum Master: Certified Scrum Master (CSM)
• CompTIA A+
• Certified Information Systems Auditor (CISA) in progress
• Project Management Professional Certification (PMP) 

Bachelor of Science in Physics Dec 2000

University of Benin │ Edo State, Nigeria