Technical Analyst (IT)
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A dedicated professional with experience in providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
I have worked in various technical support roles over the years, most recently my main role was operating and maintaining a full mission bridge simulator for a Maritime Engineering firm, while providing Tier II IT Support for issues that couldn't be resolved by the Helpdesk.
I have a Bachelor's Degree in Electrical and Electronics Engineering and a Certificate in IT from the British Computer Society.
