Alex Matanmi

Dedicated maintenance and facilities professional with over 4 years of experience in building maintenance, preventive maintenance, customer service, and facility operations. Skilled in equipment inspections, plumbing repairs, basic electrical troubleshooting, HVAC support, drywall repair, painting, inventory management, and work order completion. Committed to maintaining safe, efficient, and well-maintained facilities while delivering excellent customer service while complying with WHMIS and workplace safety standards.

Maintenance personnel at The Canadian Student Living Group Limited (2025-01 – 2026-06)

• Performing regular inspection and service of equipment of prevent failures, like lubrication parts and checking for wear.
• Diagnosing and repairing equipment malfunctions when issues arise.
• Maintaining cleanliness and functionality of building areas, including floors, walls, windows, and common spaces.
• Keeping track of maintenance supplies and tools, ensuring adequate stock for repairs.
• Promptly addressing reported issues and completing repairs in a timely manner.
• Maintaining records of maintenance activities, repairs completed, and equipment conditions.

Order Picker at Amazon Fulfillment Centre Yowl (2024-11 – 2024-12)

• Selecting items from shelves or rooms using barcodes or serial numbers.
• Packing items in envelopes or boxes, and sometimes shrink-wrapping them.
• Preparing the paperwork required for delivery.
• Updating stock inventory after each item is retrieved and managing stock control.
• Operating handling equipment according to industrial safety regulations, and sometimes operating a forklift.
• Loading delivery vehicles with the packed items.
• Clearing obstructions and keeping surfaces clean.

Store Stocker at Farm Boy Belfast Road Ottawa (2024-07 – 2024-10)

• Receiving and Unpacking: Unpack and sort incoming merchandise, ensuring it's properly labeled and priced.
• Stock shelves and displays with products, rotating inventory to ensure freshness and maintain a visually appealing presentation.
• Verify stock levels, identify low-stock items, and assist with ordering merchandise.
• Ensure all items are properly labeled and priced according to store policy.
• Maintain a clean and organized store environment, including aisles, shelves, and storage areas.
• Help customers find products and answer their questions.
• Assist fellow associates as needed throughout the store

Event Manager at Tolarayomat event management (2019-01 – 2023-12)

• Plan and organize promotional business and social events.
• Responsible for running a range of events, ensuring the target audience is engaged.
• Overseeing every detail from conceptualization to execution.
• Ability to multi-task and work calmly and effectively under pressure in a challenging and fast paced environment.
• Assist principals in drafting and editing in memos, reports, and proposals.

Customer Service Manager at Ribids Construction /Building materials (2014-01 – 2018-12)

• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Created reports on customer feedback, complaints, and suggestions for management review
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Assisted in developing an effective system for tracking client requests from initial contact through resolution.

Maintenance Supervisor at Winner Hotel And Suites (2007-10 – 2009-08)

• Collaborate with all hotel departments, such as housekeeping, front desk, butlers, and management to ensure a thorough knowledge of each department's running and the equipment in their sections.
• Respond actively to requests from guests and other members of staff who report maintenance requirements throughout the hotel.
• Provide regular inspections of various equipment such as swimming pools and their pumps, pipes, and filters, safety apparatus such as handrails, and stairwells.
• Liaise with external contractors such as lift repairs to ensure that contracts are in place for the hotel and liaise with those contracts to complete repairs as and when required.
• Fix issues around the hotel such as broken tiles, loose handrails, dirty swimming pool, leaking pipes, faulted air conditioning units, etc.

Room Service Attendance at Lawa Hotel (2005-06 – 2007-09)

• Take orders for food and beverages by telephone or by collecting the order card left by guests at the door of their room.
• Transmit the orders to the kitchen or bar.
• Prepare the trolley table or cabaret that will be used to serve.
• Transport the orders to the guest's room and serve.
• Ensure customer satisfaction.
• Tour the floors to collect dishes, trolleys and cabarets left in the corridors by the guests

Bachelor of Science in Business Administration – University Of Lagos (2014-03)