Ray Girouard

Facility and Office Coordinator with over 20 years of experience in facility management. Skilled in maintaining high standards of quality, safety, and operational efficiency while delivering exceptional customer service. Recognized for strong communication, problem-solving, and teamwork, with a proven ability to adapt, grow, and resolve complex challenges effectively.

Facilities Coordinator / Technician at Infinera Canada (now part of Nokia) (2015-01 – Present)

Coordinated daily building operations and maintained facility standards.

• Coordinated daily building operations, including facilities management, tenant support, shipping/receiving, and office services.
• Maintained accurate records of building maintenance, inspections, and service schedules to ensure compliance and operational efficiency.
• Acted as primary point of contact for tenant inquiries, requests, and complaints, delivering timely resolutions and clear communication.
• Communicated building policies, emergency procedures, and operational updates to tenants and staff.
• Oversaw mail and courier services, ensuring efficient handling of incoming and outgoing deliveries.
• Monitored and reported building system performance (HVAC, lighting, utilities), escalating issues promptly to minimize downtime.
• Managed inventory of office and building supplies, placing orders as required to support uninterrupted operations.
• Collaborated with vendors, contractors, and tenants to maintain service quality and customer satisfaction.
• Demonstrated strong organizational skills by effectively prioritizing multiple tasks in office, building, and warehouse environments.
• Completed Facilities Management Professional (FMP) coursework and Joint Health & Safety training, including WHMIS, First Aid/CPR, and Fire Safety Warden certification.

Store Facility Technician at Target Canada (2013-06 – 2015-12)

Oversaw daily store facilities operations and managed maintenance projects.

• Oversaw daily store facilities operations, ensuring a safe, secure, and guest-focused environment.
• Partnered with contractors and store leadership to complete maintenance, repairs, and punch-list corrections on schedule for the successful Ottawa store launch.
• Managed expenses, tools, and materials within budget guidelines while maintaining high standards of quality and compliance.
• Recognized for sound judgment, problem-solving, and the ability to deliver results under tight deadlines.

Customer Service Representative at LCBO (2012-11 – 2012-12)

Fixed-term holiday season position.

Rural and Suburban Mail Carrier (RSMC) at Canada Post (2012-04 – 2012-12)

Delivered mail in rural and suburban areas.

Facilities Coordinator, Operations Department at Curtiss Wright Controls (Dy4Systems) (2004-01 – 2012-12)

Coordinated facility operations and managed building systems.

• Coordinated and resolved facility service requests, including moves, repairs, and maintenance, ensuring minimal disruption to operations.
• Achieved monthly savings of over $4,000 by preparing RFQs and overseeing installation of multi-function printers without service interruptions.
• Directed daily facility operations, including meeting room setup, audiovisual support, and maintaining a professional workplace environment.
• Conducted inspections of HVAC systems, humidifiers, and backup generators; scheduled preventive maintenance and supervised contractors.
• Managed employee relocations, successfully coordinating the move of a 35-person department in one day with no business downtime.
• Trained staff on VOIP systems, managed programming, and maintained accounts to optimize communication efficiency.
• Oversaw procurement of office equipment and supplies, negotiated vendor contracts, and monitored delivery schedules.
• Maintained inventory of furniture and equipment, tracked lease expirations, and implemented proactive maintenance strategies.
• Served on the Emergency Response Team, ensuring compliance with safety standards and conducting fire alarm/emergency lighting tests.
• Administered facility security systems, including key and access card inventory, ID badge creation, and floor plan updates in Visio.
• Provided internal help desk support via phone, email, and in-person service.
• Supported warehouse operations by accurately picking, filling, and delivering orders.

Office Coordinator, Publication Department at Dy4 Systems (1997-01 – 2012-12)

Produced product documentation and provided administrative support.

• Produced high-quality product documentation, CDs, and DVDs, ensuring timely delivery to global clients.
• Reduced worldwide shipping costs by thousands annually by converting documentation packages (1,000–2,000 pages) from binders to CD/DVD formats.
• Retrieved, scanned, and prepared technical documents for inclusion in product packages; ensured accuracy and quality assurance.
• Provided clerical and administrative support across the company, including printing, copying, scanning, faxing, word processing, and filing.
• Purchased office supplies, maintained inventory levels, and managed vendor relationships.
• Oversaw secure offsite storage of documentation through Iron Mountain contractor.
• Supported warehouse operations by accurately picking, filling, and delivering orders.

Records and Correspondence Control Clerk at Parliament of Canada (1995-01 – 1999-12)

Operated printing equipment and managed document records for House of Commons.

• Operated Xerox Docutech high-speed digital printers, ensuring accuracy and quality of printed materials.
• Coordinated work orders, reviewed specifications, and resolved inconsistencies to meet production requirements.
• Scheduled and monitored production timelines and quantities to ensure on-time delivery.
• Operated bindery and finishing equipment (saddle stitcher, paper cutter, shrink wrapper, padding machine, folder, paper drill press) to complete publication processes.
• Maintained a neat, organized work environment and communicated issues affecting quality or productivity.
• Trimmed stock and operated electric guillotine for precision finishing.
• Classified, indexed, and cross-referenced documents received in the Minister's Office, ensuring accurate recordkeeping.
• Hand-delivered time-sensitive documents to Members of Parliament with discretion and timeliness.
• Managed filing systems, photocopying, and correspondence processing.
• Operated the Minister's signature machine to support official documentation workflows.