
Shift Supervisor – Key Holder
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Dedicated and knowledgeable Pet Store Specialist with profound expertise in animal nourishment, ingredient processing, and product selection. Proven history of building and maintaining strong relationships with both retail customers and vendor suppliers. Experienced in full-cycle retail operations – managing key holder duties, securing opening/closing procedures, overseeing daily cash handling/securing deposits, managing inventory returns, expirations, and supplier refunds.
Committed to providing exceptional customer service, keeping sales floors fully stocked and visually engaging.
Shift Supervisor – Key Holder at Rascals Pet Supplies (2022-04 – 2026-04)
Dedicated and knowledgeable Pet Store Specialist with profound expertise in animal nourishment, ingredient processing, and product selection. Proven history of building and maintaining strong relationships with both retail customers and vendor suppliers. Experienced in full-cycle retail operations – managing key holder duties, securing opening/closing procedures, overseeing daily cash handling/securing deposits, managing inventory returns, expirations, and supplier refunds.
Committed to providing exceptional customer service, keeping sales floors fully stocked and visually engaging.
Back of House Supervisor at The Rec Room (2017-11 – 2022-01)
Dynamic operations supervisor with a proven record of team leadership and regulatory compliance. Proficient in directing teams of up to 10 individuals, streamlining daily output, and minimizing waste, while upholding strict health and food safety standards and practices. Adept at developing comprehensive training procedures that build high-performing teams and drive operational consistency.
Appointed to a specialized launch team, responsible for directing and executing the operational rollout of a new store location in Winnipeg, MB.
Chocolate Connoisseur / Retail Key Holder at Purdys Chocolatier (2013-01 – 2016-12)
Versatile, detail-oriented Store Operations Lead with extensive experience in visual product inspections, material handling, POS register operations and proficient consistency maintaining strict quality control and food safe handling standards and practices. Reliable team player adept at seamlessly managing daily operational task transitions, shift handoffs and opening and closing duties. Accomplished in piloting sales through tailored product recommendations, and designing product presentation through strategic visual merchandising that elevates the customer shopping experience to drive sales upward.
Diploma in Justice Studies – Bow Valley College (2018-04)