Mitchell Draper

Hey, I'm Mitch. I've done a fair array of jobs such as Retail to even being a Line Cook, I've always been excited to learn and try new things. I'm a reliable hard worker and extremely adaptable, I handle stress well and can get things done proficiently.

Shift Manager | Mcdonald's - Red Deer, AB  10/2018 - 08/2020 

• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Trained and mentored new employees to maximize team performance.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Tracked receipts, employee hours and inventory movements.
• Keep employees operating productively and working on tasks to meet business and customer needs.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Exercised composure under pressure and in escalated customer service scenarios.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
• Managed cash intake, including counting out registers and calculating profit at the end of each shift.
• Addressed and resolved customer inquiries and complaints.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced atmosphere.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
• Developed and maintained courteous and effective working relationships.

• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
• Scraped, washed and efficiently restacked dishware, utensils and glassware to keep the kitchen ready for customer demands.
• Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep the kitchen spotless.
• Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.

• Processed customer payments and bagged items to complete the buying experience.
• Communicated merchandise needs, pricing concerns, and operations problems to management for problem resolution.
• Promoted company programs including warranty sales and seasonal promotions to boost sales.
• Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
• Complied with loss prevention standards and audit requirements to support retail operations.
• Achieved personal and store sales goals by applying sound customer service and sales protocol.
• Performed recovery of sporting goods items and returned to specified department areas.
• Explained details regarding current store promotions, sales and special events to customers.
• Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
• Assisted customers with locating and choosing merchandise in any store department.

• Cleaning and restocking
• Prepping food and supplies for the line and general restaurant
• Smoking meats and cheeses
• Baking desserts
• Slicing meat,bread,cheese
• Preparing and cooking for catering events
• Serving catering events
• Cooked and prepared food/dessert for Meals On Wheels Mon-Fri
• Running the Line and kitchen by myself
• Preparing and cooking meals via oven/grill/fryer

HJCody Highschool Sylvan Lake, AB Graduated 2015